Question about HP Office Equipment & Supplies

Open Question

HP Photosmart C4380 wireless network test report, radio working - Fail. Network name found, security, printer settings consistent with wireless router settings, no filtering, connected, signal strength - all not run. Other networks detected matching your network name - No. Wireless radio is not functioning. Contact HP support

Posted by on

3 Suggested Answers

  • 59 Answers

SOURCE: Wireless Printer will not print wireless or connected

do you have the program disc if you do then inset it to the computer and hit restart installation and then follow the steps but make your you know your router name (SSID) first.

Posted on May 17, 2009

Morikvendi
  • 56 Answers

SOURCE: HP printer cannot find access point and I'm not sure what to do.

You must first connect your printer to the pc using usb cable, then run installation wizard that is on the CD that came with the printer.

Wizard will guide you through the setup orcess where you will provider your routers ssid (linksys) to your printer, and your printer will use that ssid to connect to your router.

After the Wizard setup is done, it will tell you to disconnect the usb cable and only then your printer will work on wireless.

Good luck,
Milan

Posted on Jun 01, 2009

  • 1 Answer

SOURCE: Region Codes for Photosmart C4380

There are in fact region codes, I'm in the process of getting tech support from HP right now. They want me to call in, but that costs, email tech support via the website, they should be able to help you.

Posted on Jan 05, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

HP photosmart c309 printer continues to not print or will only print the header and stops printing. How do I fix it?


Network troubleshooting
If you are encountering issues using your HP Photosmart over a network, try the following steps in the order listed:

  1. Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network
    communication issue.
  2. For wireless networking issues, run the Wireless Network Test from the product control panel.
    1. Press Setup.
    2. Press the down arrow button until Network is highlighted, and then press OK.
    3. Press the down arrow button until Wireless Network Test is highlighted, and then press OK.
      The Wireless Network Test prints.
    If a problem is detected, the printed test report will include recommendations that might help solve the problem. If you need to change the network settings on your product or have never run the Wireless Setup Wizard, do so now.
    Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Wireless Setup Wizard link.
  3. If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.
NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.
To run the Network Diagnostic tool. In the Solution Center, click Settings, click Other Settings, and then click Network
Toolbox. On the Utilities tab, click Run Network Diagnostics.If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:

  1. Make sure that the computer is connected to your network
  2. Make sure that the product is connected to your network
  3. Check to see if the firewall software is blocking communication
  4. Make sure the product is online and ready
  5. Make sure the HP Device Discovery software is running

Sep 09, 2014 | HP Office Equipment & Supplies

1 Answer

Radio on C6180 not working and printer won't print


Try to unninstall the driver then put it again, it should work

Dec 05, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I have an HP309a which I bought just over a year ago. The wireless printing has stopped working with the network test report stating 'the wireless radio is not functioning, contact HP support' Does anyone...


found that clicking to Setup ' Network ' Wireless Radio and then manually turning the radio OFF then back to ON solved the issue. if this does not fix the problem please respond with solution that resolved yours as my sister is currently attempting to resolve issue on her laptop with printer radio not working.. thank you

Nov 15, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

My HP 309 series printer will not stay connected to my wireless network. Can someone help? I end up having to go through wireless network wizard all over again with my WEP password. Very time consuming!


Hello geekgurl !

There are a few things you have to check

When choosing a location for your wireless router, avoid having the following items between the wireless router and wireless devices on the network: long distances, walls, other wireless devices (like cordless phones), and large appliances.

Don't use two wireless routers in your home unless you are very knowledgeable about wireless networking. If your Internet Service Provider (ISP) provides your wireless router as part of their equipment, don't add another wireless router to it or attempt to change the existing settings without the ISP's help or knowledge.

Make the following settings on your wireless router, or verify that they've already been made:

1-Change the manufacturer's default name for the network name (SSID) to something unique.

2-Set the broadcast SSID to "on" or "enable". Note that "on" or "enable" is typically the default setting.

On the printer:

1- See if the wireless indicator lamp is illuminated. Can you turn on the wireless radio from the control panel of the printer?

Print a Network Configuration page and a Wireless Network Test report from your printer's control panel, if available.

* Does the Wireless Network Test report indicate trouble?

* Do the reports indicate that the printer is connected to your wireless router, and not to a neighbor's? The network name the printer is connected to will be shown on the both the Network Configuration page and Wireless Network Test report.

* Compare the printer's IP address to the gateway IP address. They should have a similar format (for example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5). If the printer has an IP address similar to 169.254.XXX.XXX, it probably is not connected to your wireless network.

* On some printers, the Network Configuration Page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?

* Are there several networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel to 1, 6 or 11.

* Make sure your computer is not connected through a VPN (Virtual Private Network). You cannot access devices on your wireless network while connected to a VPN.

* Disable your operating system's firewall and your security system's firewall and re-test. If this fixes the problem open ports in the firewall.

HP's Network Diagnostic Utility can also be useful
Visit this link

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e013-1&h_keyword=dg-NDU&jumpid=ex_r4155/en/hho/ipg/easy_wireless/network_diag/

Check if theres anyway to set an Static IP (does not change) on your printer instead of a Dynamic Hp (constantly changes)

Good Luck !



Aug 13, 2010 | Office Equipment & Supplies

1 Answer

HP Photosmart All in one Printer Wireless printing problem


try reset printer network settings and test again, and check for any high power electronics, nearby printer. because the magnectic fied is a wireless wall that reduces wireless signal.

Jan 03, 2010 | Xerox DocuColor 12 Printer

1 Answer

We have a hp c4580 wireless printer and we are having problems with getting it to work. Can you please advice what to do. Bethany


Basically, you need to configure the HP C4580 printer with the same wireless settings of your network. Thus, you need to get the following information from your wireless router:

SSID or wireless network name
Type of Wireless Security
Wireless Security key/passphrase/password

To set those settings on the printer itself, you need to temporarily connect first your printer to the computer through USB. Then run the HP Printer Setup CD. It'll ask for you to install the required software then it'll ask for you to configure the printer on a wireless network. From then on, you will need to input the wireless settings that you got from your router.

Oct 12, 2009 | HP Photosmart C4580 All-in-One InkJet...

1 Answer

Wireless Printer will not print wireless or connected


do you have the program disc if you do then inset it to the computer and hit restart installation and then follow the steps but make your you know your router name (SSID) first.

Mar 30, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Finding ssid and wpa to set up my C4380 seris wireless printer


The SSID is your network name.

The WEP or WPA is the password to get onto the network. Think of the router as the doorman. The printer needs to get into the club so it needs the password otherwise it can't get access.

The WEP key and WPA passphrase are obtained from the wireless router or access point using the embedded web server on the router. See the documentation provided with your router to see how to access this information. Some routers provide more than one WEP key. Use the first WEP key if this is the case.

Aug 15, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Wireless connection issues


Is the blue light on the wireless button on the side of the printer lit up?

Mar 31, 2008 | HP Photosmart C4180 All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

1,165 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Vinaya Kumar...
Vinaya Kumar...

Level 3 Expert

1121 Answers

Seeker5211
Seeker5211

Level 3 Expert

1088 Answers

kakima

Level 3 Expert

98796 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...