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HP Compaq NX960 Laptop Keyboard Problem

Hi I have HP Compaq NX9600 notebook and when I type sometime some letters are not typed. However when I press same key again it types like when I try to type word keboard it will not type O word and when I notice it did not type O than when I press O key it types even spacebar does same thing I need to pres twice sometime and it is not always it does happens with same letter. I cleaned keyboard with Dust Off and even I opened the Keyboard and cleaned and reseat the keyboard cable which is attached to motherboard.Any Ideas what could be the problem ?


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  • alpamht Jul 23, 2008

    Thanks for your response. Greatly appreicated. Do you know how much does it cost to get new keyboard.

  • alpamht Jul 23, 2008

    Thanks for your help I greatly appreicate it. I called HP and they have for $37.36.

  • Anonymous Mar 24, 2014

    does this in search and web and login



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I've had an nx9600 for a couple months and immediately noticed two problems that seem well-documented on a number of sites I've been on.
#1: the keyboard doesn't register keystrokes consistently
#2: the battery doesn't charge properly.

The keyboard issue is secondary to the amount of heat the nx9600's put out. Apparently, this is a common HP problem with the laptops. The solution is NOT replacing the keyboard (which I already did), but controlling the heat. A cheap cooling pad will stop this problem and probably others we're not even aware of.

I still don't have an answer to the battery problem, though. Tried two new batteries, along with all the solutions I've found on here. Nothing works so far.
I'll report back after taking it to a repair shop.

Posted on Jun 04, 2009

  • a3b3p3 Dec 28, 2009

    Took it to repair shop that told me in order to solve the touchpad problem (didn't work at all), and the battery charging problem (wouldn't hold a charge), the motherboard would have to be replaced. Might as well buy a new computer for that. They charged me $100 for that oh so useful info.
    So I'm using a mouse, a cooling pad and keeping it plugged in all the time. Overall, not a bad solution considering this brick of a laptop can really only be used as a desktop anyway.
    SOLVED! lol


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This is generally a sensitivity issue with the keyboard. It's usually caused when the rubber depressors that activate each key start getting worn. Sometimes you can take each key off individually, take off the rubber depressor and clean the contact point on the keyboard and up inside the depressor where it makes contact. Clean it with with rubbing alcohol and Q-tips. This is alot of work and only fixes the problem about 60% of the time. Your only other option is replacing the keyboard.

Posted on Jul 23, 2008

  • Ryan Rogers
    Ryan Rogers Jul 23, 2008

    You can get one off Ebay for less than $30. Ebay is where I buy all the keyboards for my shop.



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Happened to me too - ended up needing a new keyboard, which I bought but then totally broke the pin when I replaced. So now I just use an external keyboard. You can probably get it to work with a replacement notebook keyboard, but be REALLY careful when swapping it out!

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