Question about Samsung Blackjack SGH-I607 Smartphone

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2 problems on the display

I bought a brand new Blackjack II a week ago. I keep getting an "E" at the top of the phone where the icons are for the battery, etc. and I also had a picture of a headphone set and I'm not using one!

Help! Do you think it's a defective phone?

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I have a blackjack 2.. the E means that you aren't in a 3G zone, which means the video share won't work well. But i don't know what the other problem is.

Posted on Jul 24, 2008

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1 Answer

Phone will not charge.


Return to the carrier for warranty repair.

The charge port of the Blackjack starts to go bad and will not send the full charge tot the battery.

If you are out of warranty there are some options you can choose from

1. Get repaired
2. New phone
3. external charging source

The external battery charger runs about 20 dollars on ebay with an extra battery.

Check out the following link to find more about these options

Samsung BlackJack II charging problems

Jun 13, 2009 | Samsung BlackJack II Smartphone

1 Answer

What does the E at the top mean?


I was 1st confused about this too. The E expresses that you are able to access the internet via the network. E stands for EDGE: the wireless term for surfing mobile. This icon will change from E to 2.5G or just G. The scale starts at E for simple internet and goes up to G 2.5G and finally 3G. 3G is the fastest internet speed invented for mobile, as your hear in many Ads. Hope i was a help. All in all, the E is good.

Apr 13, 2009 | Samsung BlackJack II Smartphone

1 Answer

Strange BlackJack II Problem


I would recommend hard reseting it. That should reinstall any standard programs, files, and applications. Good Luck!

Feb 13, 2009 | Samsung BlackJack II Smartphone

1 Answer

I dropped my blackjack II on the concrete the other day, at first when the screen was supposed to black out it would go to a white screen, then when it stopped doing that the screen would flicker off and...


Fixing it will most likely cost close to getting a new one. Getting a new phone is certainly the easiest answer.

The problem with screen damage, is that most of the screens use lcds (liquid crystal displays) if damaged its hard to repair something that is mostly liquid.

Sorry about your phone. I hope its insured.

Dec 16, 2008 | Samsung Blackjack SGH-I607 Smartphone

4 Answers

Blackjack II will not start


This has happened to my Blackjack II and I've found if I plug it into the charger then plug the charger into the wall, the phone comes right on. It's a pain, however, if I'm not at home when it decides to do this since no amount of button pushing will turn it back on, it acts like the battery is dead (when I know it isn't!)

BTW, I've have to have my SIM card switched out twice and the battery replaced 4 times since I bought this phone brand new in February......

Aug 30, 2008 | Samsung BlackJack II Smartphone

1 Answer

Samsung Blackjack II people can't hear talking on the phone


Hi jobare,

If you haven't already tried it, you may want to try a hard reset. (Warning: the hard reset process will erase all content and settings that you've added to or created on the phone.)

----------------------------

Hard Reset for BlackJack II:

1) Power off the BlackJack II
2) Hold the UP button on the directional pad
3) While holding the UP button, press and hold the Power button
4) When prompted, press the 1 (or 'E') key to continue
5) When prompted, press the 'Y' key to confirm

-----------------------------

If this doesn't resolve the audio issue it's probably microphone related and you'll probably want to research replacement options.

Hope this helps!
Thanks,
The MoDev Kid

Jul 29, 2008 | Samsung BlackJack II Smartphone

3 Answers

Blackjack cell phone AT&T won't charge or turn on


Go back to AT&T, or find somebody else who has a Blackjack II and put thier battery in the phone to see if this 'jump starts' it. I have had the same problem now 3 times. There seems to be a consistent issue with Blackjacks just not charging after a while, then the battery runs down and you can't turn the phone on again. 1st time AT&T put a new battery in mine and it turned straight on! 3 weeks later it happend again and they gave me a new phone AND another new battery. 3 weeks later the same thing has happened again with thenew phone. Never seen this happen with any other phone model.

Jun 26, 2008 | Samsung BlackJack Smartphone

2 Answers

Blackjack II internet stops working....


Hello again dogbyte!

Fantastic! I'm thrilled to here the first fix went well!

Here's the deal on your most recent question...(Please excuse the long post - I'm intimately connected to this particular issue, so I figured I'd try to share some of the background on it.) Are you using GoodLink version 5.0.x by chance?

Our team has actually submitted bug reports to both GoodLink and AT&T on this issue. The BlackJack II has a connection setting called "AT&T IMS" (supposedly there to offer additional features on the AT&T network sometime soon.) Unfortunately, when GoodLink 5.0 is provisioned on a BlackJack II with this particular GPRS connection setting, internet problems are basically guaranteed.

The BlackJack II will successfully connect to the internet to download, install, and synchronize GoodLink. The first time the device disconnects from data services (i.e. - roams out of data coverage, the device is powered off, the device hits critical battery, etc.), data will not reconnect.

You've got two options:

I. Delete the "AT&T IMS" GPRS Connection Setting

1) Navigate to Start > Settings > More... > Connections > GPRS
2) Use the multi-directional pad to highlight the AT&T IMS connection.
3) Click Menu > Delete
4) Press Yes to confirm the delete.
5) GoodLink and Pocket IE should be able to connect to data services again in 5-10 minutes or less.

Note 1: Solution I needs to be performed again if the device is hard reset. If your user(s) need to hard reset the device upon occasion, you may want to make the instructions above readily available to the user, OR consider option II to prevent confusion (if option II is available).

Note 2: Changing the Access Point Name on this connection from "ims.cingular" to "wap.cingular" can also solve the problem, but it's not always consistent.


I. Provision the BlackJack II with GoodLink 4.9.3.x.

This last stable release for GoodLink 4.9 seems operate without the same data issues. Although Good 4.9.3.x doesn't offer some of the more robust features of Good 5.0 (such the ability to send email attachments from the device or RSS feeds), we've been deploying Good 4.9.3 to BlackJack II users since we discovered this issue a little over two weeks ago, and it's definitely made a postive difference.


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Another Potentially Related Issue

You may also notice surprisingly frequent "403 Forbidden" messages in Pocket Internet Explorer on AT&T devices (including the BlackJack II).

All Internet Explorer traffic from an AT&T device goes through AT&T's proxy. AT&T's proxy apparently includes a rule that disconnects a user if they haven't used the web for a specific period of time (I've heard 2 hours, but that may vary). Unfortunately, AT&T and Microsoft haven't figured out a way to simply open that Pocket IE connection back up... at least not easily.

If you're seeing "403 Forbidden" errors, you'll want to do one of the following to close and reopen the data connection:

I. Reboot the phone
(closes and reopens all of the connections)

II. Manually disconnect cellular data
1) Click the Power/Quick List button on the top of the BlackJack II. The "Quick List" should appear
2) Select Wireless Manager
3) Click Menu > Disconnect cellular data
(You should notice the "MEdia Net" indicator under "Phone" change to "On")
4) Click Done to return to the Homescreen.
5) Open Internet Explorer again and navigate to the desired page.

Note: Although the "403" error doesn't necessarilly interfere with GoodLink connectivity, manually disconnecting cellular data will. If you don't open IE an actively open a data connection to reach the web, you'll probably want to open GoodLink and do a quick manual Send/Receive, just to make sure that it re-establishes its connection.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Sorry for the book! I hope one or both of these help.
Have a great weekend,
The MoDev Kid

Apr 18, 2008 | Samsung BlackJack II Smartphone

1 Answer

Blackjack no sim card or simcard error


I had the same issue, cleaning the contacts on the sim card did not help. BUT i went and got a new SIM, it did the same thing.. till i wedged some folded up paper into the sim slot on TOP of the sim card forcing it closer to the contacts. So far this is working for me atleast. good luck.

Jun 18, 2007 | Samsung Blackjack SGH-I607 Smartphone

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