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Got virus, got rid of virus, cant print, not recognizing printer, uninstalled and reinstalled but wont finish saying "The specified print monitor is unknown"

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  • DSaab Jul 23, 2008

    Thanks Jack, I should have included some more info. It's Lexmark X1270 and I don't have the original XP Pro install discs anymore. Any further suggestions?

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Need to know more about the printer make and model to diagnose this completely. But the first step is to take the third party applications and software issues out of the equation.

For PCL printers setup and print to the printer using the "generic-text only" driver in Windows. For any PS laser printer, you can usually use the laserjet4 PS driver. If attached USB, unhook and plug the printer into a different port first.

If you still can't print, the print monitor in Windows was probably corrupted and you will have to run a repair using your original system disk. This happens often with virus which replace system files in order to hide from AV scanners.

If can print, then you (1) probably have an injet and (2) probably have a failed uninstall of the print applications. Third party print applications still running as a service can cause this same issue.

Posted on Jul 23, 2008

  • NA NA
    NA NA Jul 23, 2008

    Look for an i386 directory in you Windows folder. You can run the setup from there. But, if you don't have an i386 directory, you may be stuck.

    Unrelated.......but important.

    When installing XP, especially if you're like me with no interest in ever using Vista. You want to not only install XP, but ALWAYS copy the i386 folder from the installation CD to your local drive. The reason is that there are so many versions of XP out there that the chances of ever getting the right version of a file you need otherwise is slim to none if you ever loose your installation disks. If you don't have an XP CD or i386 folder I would almost suggest reinstalling rather then grabbing files from another XP machine.

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