Had a quick scout of the previous problems posted, but cant see a solution - my hard drive (ext) worked fine on my previous machine, and ONCE worked on the current HP Compaq. When turned on, goes to autoplay, then hiccups 'unable to load'. Altho' showing on the destop, I can't access it (partitioned in two - music and data) just says 'drive not connected' - altho it is. As an idiot, I'm probably doing something stupid. Ahhhhhhhhhhhh!!!!!!!!!!!!!!!!
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Here is the Procedure for Connecting External Drives to Computer.Several brands of computer does not recognise external drives when connected to USB expansion slots,and Slots of front panel,So connect your Ext HDD to back side onboard Slots.Because there is a lack off USB power surge voltage to detect a large capacity exteral drives.Some time it is does not recognise by many computers,when USB power surge voltage is low.
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Even though you may hear the motor turning in your external drive the drive may not be able to read the information on the platter(s) because the arm isn't working. This cannot be fixed; you'll have to buy another external drive. There are services that can retrieve the data on the broken drive. Google "data recovery services" and prepare to spend big bucks.
Whether your computer is a laptop or desktop does not inherently decide if the drive will work or not. If it can't see the connection, there must be another problem with the drive. I would suggest reporting what you have done to try and make it work and anything you notice out of the ordinary (how lights on the drive are acting, noises the drive is making, alerts you see when you plug it into your laptop, etc). That will allow us to better help you find a solution to the problem.