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500 GB WD external hard drive not mounting

My 500 GB WD studio edition external hard drive no longer mounts to my desktop (Apple Powerbook G4). I had it for only 3 months. It turns on and runs properly and when I check it's status in Disk Utility it shows up fine but I can't get it to mount. I have about 50 gigs worth of photographs on it and I desperately need to access some of the files A.S.A.P. Please help.

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  • Anonymous Dec 14, 2008

    I have the same problem, 250G. Looked on the website, it said power up external and computer, plug external then computer after both up and running -- but that didn't work. It's own software does nto seem to think it's plugged in. I've tried two different cables which work in other devices ...

  • KurtWM Feb 04, 2009

    I have a Western Digital My Book Studio Edition 750GB external hard drive that I am using on Windows XP and it has a similar problem. When I start up, the drive's partitions show up just fine. However, if I leave the computer long enough for it to go to sleep, I often come back to find that either the WD's partitions have all disappeared, or that the partitions still appear in My Computer, but they do not show any files within them.

    I bought this thing to store my iTunes music library on, but whenever the WD drive fails to mount, my iTunes Library file becomes corrupted. I can't count on this thing at all as a usable storage device, because I can never be sure when it is going to be freaking out on me.

  • dizbass Feb 14, 2009

    has anyone figured it out??... and for the solution #1... there isn't a "mycomputer" on mac, 2nd if it doesn't mount, there is no icons... 

  • koonced May 05, 2009

    When I "wake" the computer in the AM, the drive is not up. It will not start unless it is unplugged (power/computer). I have this with USB2 and Firewire connections. I also lost all the partitions one time with this error. Not comforting for a backup drive.

  • RicEChrisP May 06, 2009

    I have a 500Gig MyBook, and it worked fine for about a year or so. I have it connected to my MacBook by a firewire cable, but for the past month or so, it no longer mounts. I thought at first it was my firewire cable, but I tried it on my friend's MacBook Pro and it mounted onto his laptop. When I look at Disk Utility, it can see the drive, but it won't let me mount or do anything to it. Any help would be greatly appreciated

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I have the same problem and been like this for 1yr now. The only way to get my files are i use Search and Recover program and search for lost partitions then mount it.

Posted on Jan 08, 2009

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Just go to the drive icon in the mycomputer and open the drive you can get the files no need to go the utility

Posted on Jul 23, 2008

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