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had the same issue, its most likely the battery. i've read if you're not using the right charger designed specifically for the HTC Dash, then whatever charger you're using can overcharge and eventually kill your battery. I bought an all new battery off ebay for 12 bucks and ordered a new charger for another 10, solved my problem right away.
This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me firstname.lastname@example.org
Turn the phone off, remove the battery for a minute. Replace the battery.
Hold down the right and left soft menu keys simultaneously then press the power button for a couple seconds and release. Keep holding down the soft keys until the hard reset screen displays.
The reset screen will tell you to press 'Send' to reset or any other key to cancel. Press and hold 'Send', which is the button with the green phone on it. After a couple seconds, the device will start to do its thing.
This will take some time so be patient. It will have a question or two as it goes through the process. Answer.
Don't worry, you won't lose your branding (e.g. if you are a tmo customer, you don't lose the ability to have myfavs and your phone keeps the tmo branding/settings).
It's actually a pretty easy fix, but it may take a few tries before you get it right. Start by taking out Sim card and battery, after a few seconds, but the battery back in. Then hold down the 2 softkeys (with the dash's on them) together and press down on the power button for about 2 seconds. Let the power button go but not the softkeys. You should get a black screen that will instruct you to hit the Green "Go" button to restore factory settings. Once you do this the phone will reset itself. It will restart very slowly, so be patient.
A whiz at my local T-Mobile store by the name of Noura took a look at my batter and noticed right away that something wasn't right... It is a little warped/bubbled up on the flat surfaces. You can tell if you lay the battery flat on a table and it wobbles when you touch it - like an unbalanced table or chair does when it is unbalanced. She said this is a sign that the battery has reached its maximum life and occurs when it has been over-charged.