Hi.
Usually the cd drive can be manually opened if it is stuck. Find the little hole on it and insert an unfolded paper clip (gem) all the way in this hole and it will opens. Sometimes it also helps reseting the electical mecanism.
Hope it helps!
Most laptops got problems with their cd drive..you should an enclosure or an external cd drive..plug it on your machine so you can acess your files from your cd/dvd files..
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