Question about Dell Inspiron 9300 Notebook

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9300 My Inspiron 9300 Notebook Computer for Business PC Notebook">Dell Inspiron 9300 Notebook is locked and i can not unlock it bought it and it came to me locked and i would like to reset the whole computer. help!!!

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  • terrance11 Jul 23, 2008

    it is a used computer and i don't know how owned it cause the person i bought it from was not the owner when i called dell. It is the bios or the windows password that i need to unlock it people said it is dell but i tryed that and it did not work. I tryed taking out all of the batteries put it did not work. when you turn on the computer it says the computer system, #45bky41-595b, is protected by a password authentication system. you cannot access the data on this computer without the correct password.

    Please type in the system or administrator password and press enter.

  • terrance11 Jul 29, 2008

    i tried that but the person i bought it from is not the first owner and i can't get in contact with the person i got the computer from. And they want the first owner.

  • terrance11 Jul 29, 2008

    i tried that but the person i bought it from is not the first owner and i can't get in contact with the person i got the computer from. And they want the first owner.

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Is this locked with a bios or Windows password, and is this a new or used machine?

Posted on Jul 23, 2008

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  • Ryan Rogers
    Ryan Rogers Jul 23, 2008

    Also, what does the locked screen look like?

  • Ryan Rogers
    Ryan Rogers Jul 23, 2008

    O.k. This is a bios password. First you will need to transfer ownership of the machine into your name. You can do this by following the first link below. Then you will need to contact Dell support directly for the master code to unlock the board. They will ask for the service tag number and the system number that you posted above. Follow the second link bellow for the contact number to clear the bios password.



    http://support.dell.com/support/topics/g...



    http://support.dell.com/support/topics/g...=

  • Ryan Rogers
    Ryan Rogers Jul 29, 2008

    I've never had this problem with ownership transfer, and I've only had them ask once for a previous owner. I told them I got the machine Off Ebay from a computer recycling center. You might try telling them that. If they ask who, tell them the place was Green Citizen, they generally don't ask for the transaction receipt. If you still have problems with them, let me know, and maybe I can get it done for you.

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