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My 30GB zune freezes up when stwitching between songs

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Listen to the zune's hard drive when you are switching between songs. if it spins but makes a repetitive read access pattern (tic tic tic trrrg), the HDD is broken. if it spins fine, either the hard drive of the motherboard may be broken. it's usually the hard drive that causes this. there is a zune repair tutorial online that gives you an idea on how to do the replacement yourself parts are on ebay.

Posted on May 17, 2009

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MORE INFORMATION loadTOCNode(1, 'moreinformation');To restart the Zune device, follow these steps: 1. Set the Hold switch to the unlocked position. Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position.
2. Press and hold the Back button My 30GB zune freezes up - zune_button_back.gif while you press the top of the Zune pad.

Posted on Sep 28, 2008

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I had a Zune 30gb and all my music is on my comp with the Zune software. I broke my Zune 30gb and bought a Zune 120gb; but, how do I set this new one up with the software so it can get all my songs?


You will have to re-sync it. You cannot just upload the "image" of your old Zune. You will have to treat is as if you never had a Zune in the first place. You CAN transfer your Zune's name and tags, but you can't have it automatically upload all of the old songs onto it.

Aug 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

Tip

SOLUTION dec 31 zune 30 meltdown


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

Tip

SOLUTION dec 31 zune 30 melt down from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 30GB plays songs at slow speed


Go to settings in the top right portion of the Zune software,
Click Device update, make sure it's up to date, then install games.

Darndest thing, but it worked for me. :)

Oct 22, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Problem with zune player


It may be due to Non-safe removal of Zune device from PC during transfer of files.you may have deleted some music from your PC hard disk,which you tranfered omay be only the fake song/album file or artwork.check whether the file u trying to play is available in your pc.if you have downloaded directly to Zune then try again.

Oct 10, 2008 | Microsoft Zune JS8-00001 Digital Media...

Tip

SOLUTION dec 31 zune 31 meltdown from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

Tip

SOLUTION dec 31 zune 30 melt down from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

Tip

Dec 31 zune 30 melt down! from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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