My printer is 6 months old. I recently added new ink tanks and now I can't print in black. Could it be the printhead that is causing this? I have been in touch with Kodak and they never mentioned it. All they tell me is: check the cables, remove printhead and ink tanks and re-install and re-boot. Personally, I don't think they have a clue! Hope that you can help me with this problem1
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Re: Won't print in black
Hey Rusty, sorry to hear about the trouble youre having with Kodak tech support. In situations like this, I would definately think it's the printhead that is causing the image quality issue. To be positive though, here are the steps they will ask you to do before they replace a part:
Remove the black and color ink cartridges. Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead. Place the printhead right back into the printer and push straight back on the back wall. You should hear a loud snap. Replace the ink cartridges which should snap as well. Close the printer. After about a minute or so the printer will ask you to do a calibration. Insert a paper and press start. Scan the calibration sheet. After that, in the menu, do a printhead clean. Do one basic and one deep. Print a demo sheet to see if anything has changed. If the picture looks better, continue to do cleans. In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead. The whole process is short and free. The number for Kodak AiO Support is 1 800 421 6699.
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In all likelihood your print head has become clogged at the black ink outlet. Be aware that printheads can BURN OUT if you keep trying to print and there's insufficient ink reaching the printhead. The ink flow is relied upon to prevent overheating of the tiny resistors at the printhead. Best bet is to remove the cartridges from the printhead and then remove the printhead and try to clean it in warm water. You will find many youtube videos on suggestions for cleaning the printheads on HP printers. Do a google search for your model. If all else fails you can order replacement printheads for the part that has failed. They are not cheap so price compare. Oftentimes they will cost nearly as much as a new printer!
Kindly call the Kodak helpline number again and get the printhead of the printer replaced .. Printhead will be replaced free of charge.
If it does not solve the issue and your printer is in warranty,ur printer 5500 will be replaced by Kodak with an Upgraded ESP-9 printer.Even if ur printer is out of warranty,they sometime give a grace period to cx.
Kindly keep me updated.
I have had the same problem It is the print head not the cartridge If your printer is still under warranty have the printhead(s) replaced if not Open the unit where the print heads are and hold the OK button for 5 seconds. The Print head carriage will move to the left
Carefully remove the KY (Black & Yellow) Print head with a cotton swab and alcohol clean the contacts and replace the printhead. If this does not work remove the printhead and then with a spray bottle spray the nozzle area on the bottom (DO NOT TOUCH THE NOZZLES AS THEY WILL BE DESTROYED) HP techs have told me this will void any warranty so act accordingly I use a printhead cleaning solution available from most any online ink supplier
Replace the printhead after it has dried out (less than a minute). The printer will then go through an alignment cycle and should print I had to do this several times before the print head performed as it should
Assuming that your printer is hooked up properly and ready to print, then the problem could lie with the ink cartridge. You could try holding the printhead of the cartridge over the steam of your jug (using tongs), dab on some tissues and see if you can see ink on the tissue.This could clear the printhead and get you printing again
You say the "original" is 3 months old? You are out of ink. Replace the cartridge. Even when there is still a little ink in the "tank" it reports back to the printer as empty. And yes it will go through all its checks and still show empty. They don't last forever even if you don't use the printer. The ink evaporates out over time.
I have a HP Business Inkjet 1220 Printer, and the block ink cartridge light is flashing. I replaced the cartridge with a brand new one, closed the door, and black ink light is still flashing. I put in another neew black ink cartridge, closed the door, and same issue- black cartidge ink light flashing. I cannot print- what to do?
With printers $23 at Wally world these days its not fessible to repair this age of printer. The problem we have with customers here locally is the same thing. We ask them "How old is the ink?" They reply "Its new!" then come to find out later that its new to them cause they bought it 6 months ago and havent used it since. Well typically if this is a cartridge printer eg:the tank and head is one unit, change the blasck cart. IF it has seperate heads change the black print head it has probable reached the end of its life, but the thing with the heads is there typically $30-$70 each which its more feesible to go get a new unit.