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Regarding your recent inquiry about the HP 02 cartridge print quality/missing color issue in your HP Photosmart C5180 printer, let's first make sure that the printer is firing all 6 cartridges correctly. Based on your problem description, it sounds like there either an air bubble in one of the printer ink lines or a portion of the PRINTHEAD* could be dry, so you should first perform a "Clean PrintHead" procedure from your printer's 'TOOLS' button on the control panel.
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run the "Clean Printhead" procedure 2-3 times. Depending on your printer model, refer to the applicable video procedure: http://inkjet411.com/?page_id=2377(Printers without 1-9 keypad) http://inkjet411.com/?page_id=2391(Printers with 1-9 keypad)
To completely verify the ink lines are clear and working correctly, print the "INK RECOVERY TEST PRINT" from our Test Prints page (intense color drop pattern): http://inkjet411.com/?page_id=146
As an option (to help conserve ink), you could just run the Self-Test Report (under 'PRINT REPORT' menu), this will verify nozzle performance and that each color is firing a solid band of color (i.e. you should not see any bands or missing lines in the pattern). This is also a good test to help isolate which color (or portion of the electronic PRINTHEAD*) may be causing the issue.
If a problem persists (poor print quality/nozzle misfiring/missing colors, etc.), then we suggest that you thoroughly review the steps outlined on our HP 02 support pages, including printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for informational purposes only. A dirty service station can cause poor image quality and/or ink cross-contamination between different colors. http://inkjet411.com/?page_id=35 (HP 02 main page)
If this does not remedy the problem, then you may have a defective PRINTHEAD* in the printer (worst case scenario), unrelated to the refilled cartridges. As this printer writing system (found on 58 different HP printer models) is between 10 and 12 years old there is a very good chance that the PRINTHEAD has reached it's END OF LIFE.
*The HP 02 ink series printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 6 ink cartridges and then firing the ink droplets onto the paper) - the HP 02 PRINTHEAD typically has a maximum life of approximately 25,000 pages (~15,000 page average). Unfortunately, the permanent PRINTHEAD is not replaceable. http://inkjet411.com/?page_id=2054
CAUTION: Be advised, the use of HP 02 compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD damage due to incompatible ink formulations (i.e. contain Volatile Organic Compounds which are known to damage the built-in PRINTHEAD). We do NOT suggest using or refilling these types of ink cartridges.....refilling of HP 02 or HP 02XL original/genuine ink cartridges is only suggested!
If you need to purchase a new HP 02 (or HP 02XL) ink cartridges, we suggest you try a USA remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating (free shipping for all orders above $20).
We trust this helps explain the issue your printer is currently experiencing. For any additional questions please contact us directly: Inkjet411help@gmail.com
check if cartridge is genuine check if it is really a brand new one or fake
power cycle the printer check if it has an alignment option,align the cartridge with new inks check if it has a clean utility automatic cleaning or you can manually clean the contacts on printheads which detects the inks the you inserted
reset the unit if you know how to different printer has specific way of resetting
most probably you are just getting a rejection error try using theold one if that fixes the issue it means there must be an issue with brand new inks
hope it helps you
Christian from HP
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Since HP’s ink technology is different from other manufacturers, they do not recommend to use refilled or remanufactured ink cartridges. Though the cost of genuine HP cartridges are bit expensive than the other cartridges, HP cartridges are manufactured in keeping mind the important factors print quality and customer satisfaction. Using the refilled cartridges may degrade the print quality and may damage the printer’s internal hardware.
I request you to use genuine HP Inkjet cartridges and verify the result.
It is always recommended to use genuine HP cartridges.
As if we will use the non HP or refilled cartridges, it will reduce the life of the printer.
And we will get an error "cartridge problem".
Plaese use the below cartridges, which are compatible with this printer.
HP 02 Black 660 pages HP 02 Black Twin Pack 1320 pages HP 02 Color Combo See single 02 inks HP 02 Cyan 400 pages HP 02 Light Cyan 240 photos HP 02 Light Magenta 240 photos HP 02 Magenta 370 pages HP 02 Photo Value Pack 150 photos HP 02 Yellow 500 pages HP 02XL Cyan 600 pages HP 02XL Magenta 555 pages HP 02XL Yellow 750 pages
Here are some HP support links that might be helpful... and a couple questions to consider.
Q: Is your new cartridge one of these listed below?
"The HP Officejet 6100 series and HP Digital Copier Printer 410 products use the print cartridges listed below: * HP 56 black print cartridge * HP 57 tri-color print cartridge * HP 58 photo cartridge (replaces the HP 56 black print cartridge for six-ink photo printing)"
info from: Installing a Print Cartridge http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00004340&lc=en&dlc=en&cc=us&lang=en&rule=12548&product=79477
Is your new cartridge a refilled cartridge? Some times those have special challenges. Has your cartridge been sitting a while in the box, maybe in a warm spot? Some times even new cartridges dry out a little. Was your old cartridge low or completely gone? Just as a test, if you put it back in your printer does the old cartridge work? Any printer error messages? Can you print a test page or an alignment page for your black cartridge?
These might be too many questions but here are some HP support links with some How To information for getting more answers. Please let me know if any of these are helpful.
see also: Slow or No Response from Printer http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=11882&lc=en&dlc=en&cc=us&lang=en&product=79477