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you'll need to completely reset you phone, Hold the star key and the palm key down while turning on your phone ,it will start in flash mode.then plug your phone into your computer and flash it.you will also need Motorola phone tools or p2k phone tools all available from www.phoenitec.ca fill out there contact form and they will send you a link to the software.
if you format a celfon you need a computer and a software of formatting,, but if you want to format it by your self by a TWISTER,, its a gadget of formatting a celluar fon,,just ask on a celfon technician what is a twister,, for you to have an info
you should be able to find a temporary download that is good for 15 to 30 days and then you will have to purchase the program to continue using the Motorola tools. Do a search for " download Motorola tools " or " free download Motorola tools "
You need to have the mobile unlock You can do this online at www.mobile2mobile.net or www.unlockitnow.com or take the phone to a mobile center or tech to have it unlock for a fee, unlocking is not a free service.