Question about SimpleTech SimpleDrive Portable USB 2.0 60GB 5400rpm 480Mbps USB 2.0 USB 2.0 External (STIUSB2560FT) Hard Drive

6 Answers

Portable external hard drive

I purchase a usb 2.0 portable external hard drive. When I plug into my PC (window xp) it does not recognize nor display a new drive. The external hard drive does work in two other pc.

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  • jepsjackson Jul 23, 2008

    all the ports are working with other device plug-in and the external hard drive works on other pc.

  • jepsjackson Jul 23, 2008

    The feed back provided on portable external hard drive was correct.

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6 Answers

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If it does see it try this:

Go to the control panel

Go to Administrative Tools.

Go to Computer Management

Under the storage Icon on the left side of the display select Disk Management

See if there is a partition that looks like your external hard drive that has been accounted for, doen't have a drive letter assigned to it, and reformat it if there is one for NTFS.

Posted on Jul 23, 2008

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Hello,

Maybe you have to update the usb drivers install in your PC. also use ports at the back of the pc this will always be detected if there is no error of the usb ports. since; that portable usb is working properly in the other pc.

please tell me what happen after you have done.

melnavz

Posted on Jul 23, 2008

  • Emelio Navaja
    Emelio Navaja Jul 23, 2008

    Hello again,



    insert the CD utility in the board and then, reinstall the USB drivers,



    Goto device manager and then right click the USB and then update and browse the CD where the driver store.



    melnavz

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Hmm

ok

1.) un plug the harddrive in
2.) click start , right click my computer then click properties
3.) click hard ware, then device manager
4.) right click any where and choose scan for hardware changes
5.) under disc drives / external media see if anything is highlited yellow or disabled
6.) plug the drive in now
7.) right click again and select scan for hardware changes

Posted on Jul 23, 2008

  • Rishi Roshan Ali Jul 23, 2008

    Did you try my suggestion ?

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Since you said that it worked with other two computers, we can say that there's no problem with the hard drive. try to use another usb port on the computer that is not recognizing it. if you are also using a usb hub, directly connect the hard drive to the usb port and check if it''' be detected. check if the usb port of the computer is enabled or installed properly. you can check if it's installed properly under "device manager". check the bios if the usb port is enabled.

hope this'll help you.

ciao!

Posted on Jul 23, 2008

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Depending on hoe old the machine is, the usb ports may not have the power to support some of the newer externals. I recently purchased a WD 250g external and the ports on one of my older machines doesn't have the power to support it. Check the owners manual or with the manufacturer to see what the input rating is and cross reference this to the output of the ports on your machine.

Posted on Jul 23, 2008

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Greetings,

It's the USB port on that computer.
Try all USB ports and make sure you got it connected DIRECTLY.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jul 23, 2008

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Posted on Jan 02, 2017

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