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Re: Cannot get ice drawer back on the track 500 series
Unfortunately, you need defrost freezer - put freezer thermostat on OFF. You possibly got broken ice tray or damaged sliders.Or leak in ice maker area. Till you defrost that compartment - no chance to pull tray out.
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When we had ice crystals in the freezer it was because liner in the top of the freezer where the water is to drain to the back of the freezer and out the drain tube was deteriorated. We lived with it for about a year.
Contact sub zero for information.
How are the ice cubes? Are they normal size or hollow? I was wondering if some of the water was not making it into the ice maker and causing this issue. Is there any frosting issue not mentioned? Any water droplets on or around the back wall of the unit (inside)? I am a service tech certified and would like to know more about this issue. Have you cleared the drain completely, meaning after you de-iced unit, did you use water to verify the drain was cleared?
I you like to know more, so I can direct you in solving this issue.
Subzero freezer: We had all our drawers stuck, including the ice drawer. We turned off the refrigerator, took all the drawers out and defrosted the rails with a hair dryer. The ice drawer was misaligned, so we reset the allen screws on the left to be the correct width. All better!
chances are it is frozen stuck and also needs lubrication. Do this. Unplug it for an hour and try the drawer. If it doesnt open wait another half hour and try it again. When it does open, dry the rails thoroughly with a towel and then a hair blow dryer. Finally spray the rails with a lubricating spray like WD40 or better yet some white lithium lubricating grease, both products readily available at any hardware store, home depot, etc.
When the drawer is opened, trhe "full arm" swings up and out of the way. When the drawer is pushed back closed, the arm should swing back down. If it is unobstructed, the icemaker should make ice.
One thing to try is with the ice tray removed, push the plate (that holds the ice tray) back into the freezer. Lift the full arm up and down. It should easily move and you should be able to hear a slight "click" when moving up/down. If not, you might have a bad switch in the ice maker unit...replacement time.
You probably need to defrost freezer - frozen moisture possibly stockedevap. fan motor in the freezer. Turn it OFF for 24 hours and start itover. Make sure no moisture condensation on the freezer compartmentsurfaces as walls and shelfs. If so wipe it out. Pull out and remove upper basket from the freezer, push fan switch which is located almost under ice maker.You have to hear evaporator fan motor start working. Still not work? Call to professionaltechie! Good luck! :)
Our is doing the same thing, except we do not have ice forming on the back of the freezer. We were told by a refrigeration repair company that if ice is forming on the back of the freezer then the compressor is bad.
I had the same problem. I found the piece of plastic in the ice tray and couldn't figure how to put it back. I ordered a new ice flapper from the parts place on the internet and installed it. The ice maker now shuts off. Good Luck.
Look at both those tracks on each side. its likely one or both are cracked or broken. Each one has 2 screws holding it in. To put the metal hange back in the tracks, you must get new tracks (if broken/cracked) then hold the2 tracks onto the bucket carriage...then stick thewhole thing in as an assembly, hen put the 4 screws back in. there are 2 more small screws way in the back (one on each side), but they do not have to be removed, only there to guide the racks in properly. these tracks are only about 7 bucks apeice, and shouldn't take long to chamge. Good Luck!