Question about HP Photosmart C5180 All-In-One InkJet Printer

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Black ink cartridge

We just replaced the black everything looks like a go but no black ink is coming out. I checked to make sure it was installed correctly. Brand new not remanufactured or ink filled

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I understand that you are unable to print in black.

Please perform the following steps:


a) Turn the printer on.
b) Open the printer’s top cover.
c) After the print cartridges have moved to the center/home position of the printer, unplug the printer’s power cord from the electrical outlet.
d) Remove the print cartridges.
e) Using a dry, lint-free, clean cloth, wipe the print cartridge contacts, from the top to the bottom
f) The contacts inside the printer may also require cleaning. Using a dry, lint-free, clean cloth, gently wipe the contacts, from the top to the bottom
g) Plug the printer's power cord into the electrical outlet.



Once the steps are done, please do not insert the cartridges into the printer.

Perform the following steps:


1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.


Please re-insert the cartridges and check for the functionality of the printe by printing any document or making a color copy fromt the front panel of the All-in-One.


Regards,

Sagar.

Posted on Jul 27, 2008

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# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.


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# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

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# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.

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