Question about Office Equipment & Supplies
This is saying that the sensor that tells the machine there is paper loaded is either defective or obstructed so it cannot do its job. Without knowing what brand and model you have, I cannot be specific - but look where you load the paper to see if you can see a small switch that is compressed by the paper or something along those lines. It is not likely referenced in your user manual, since most users are not able to evaluate these kind of things on their own.
Hope this helps you.
Posted on Jul 23, 2008
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Posted on Jan 02, 2017
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Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.
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