Question about Sew Smart Compact Cordless 17390B Sewing Machine

1 Answer

Stitches not forming!

My machine is only about a week old but I'm already having problems. The stitches just aren't forming. I've tried adjusting the tension but it hasn't helped. I've re-threaded both threads, following the instructions very closely so I'm sure it's right. The top thread seems fine - goes down and comes back up in a loop, but the bottom thread doesn't form the stitch. I hope I'm describing this okay. Thank you!

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  • 2 more comments 
  • maybellinete Aug 07, 2008

    i am trying to stitch zig zag stitch and what is happening is it does the zig zag stitch for a few stitches and then it stitches straight stitch even when it is in the zig zag number

  • Anonymous Aug 22, 2008

    The bottom stritches of the machine arent forming correctly, but everything else is just fine.

  • sweetelise Oct 11, 2008

    i've had this sewing machine all my child hood,

    i just started using it again and after a few hours it broke

    the stitches on the bottom aren't forming right

    and because of that when i sew it doesn't even make any stitches

    i would like to know ho to fix it

    cause this sewing machine has been in my life forever

  • thom13 Feb 26, 2009

    i recieved my machine from my grandmother without a manual, and i dont know how to thread the bobbin, no one i've asked seemed to be able to figure it out either...

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  • Contributor
  • 41 Answers

Good Morning,

A few things to try:

  1. Loosen the needle screw, make sure the needle is fully up in the needle hole and re-tighten the screw. Vibration can sometimes cause the needle to slip...and the needle not fully inserted can cause this problem.
  2. Make sure the bobbin is turning the proper direction. If your machine has a standard bobbin case that comes out of the machine, turn the case so the bobbin is facing towards you. Pull the thread tail and make sure the bobbin turns clockwise. If it's turning counter-clockwise, flip it over and try your machine again. If your machine has a drop-in bobbin, double-check your particular machine instructions to make sure it's going the right direction (clockwise or counterclockwise depending on the machine).
  3. Make sure you have tension on the upper thread. Do this by lowering the presser foot (make sure the thread tail is NOT under the foot) and give the thread a tug. You should feel tension on the thread. If not, the thread isn't fully down in the upper tension disks. You should be able to give it a further tug to pull it down into the disks. No tension on the upper thread can cause the stitches to not form.
  4. If none of the above seems to help, you'll need to get your dealer involved (provided you purchased your machine from a sewing machine dealer). They can determine if it's just something happening during threading or if the machine is out of timing. They are there to help you before AND after the sale and should be willing to take care of whatever is happening.
  5. If you did NOT purchase your machine from a dealer, and the store you purchased from does not have a sewing machine technician, we would suggest that you return/exchange it for a new machine and see if the new machine has the same problem (most department/big box stores that carry machines have a very liberal return policy since they do not have personnel dedicated to sewing machines).
  6. If the new/replacement machine has the same issue, we would suggest you return it (no sense frustrating yourself) and perhaps find a local sewing machine dealer to purchase a machine from. Authorized sewing machine dealers are geared towards providing machines and service (before and after sale) and are worth the extra $ for the peace of mind and knowledge that you'll have someone local to call on for help.
Best of luck with your machine - we hope it's something minor and you're up and sewing soon! Don't hesitate to reply to this post if we can offer further help, ideas or suggestions.

Happy sewing,
Kim & Linnette
www.sewingexpressions.com

Posted on Jul 23, 2008

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