I was emailed instructions to retun my shaver to Abdul Quaader, 2033515781,via UPS on Jul 3, 2008. I have heard nothing nor received the exchange? ? ? ? ..........my beard is getting longer ;-) ........
I am William Byrd, 2201 SE 96th Court, Vancouver, WA
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First thing, reset the outlet. That's a common thing looked over. Next (if that doesn't work) is pull out the warranty papers because if it isn't the outlet, then it's the product. If you have had it for less than a year, they should allow you to use your warranty and have them fix it.
To open up your shaver, remove the lotion cover and remove all 5 screws
with a small flat head screwdriver. They have a star head, but also a
flat notch. Since they shaver is water tight, the first time you open
it up it will be difficult, but if you pry off with your screwdriver it
should pop off.
Towards the head of the shaver the batteries are soldered to the
circuit board. Pull the tail end of the batteries out of the plastic
holder and cut them at the top end as close to the batteries as you
can, or CAREFULLY bend it back and forth to snap the metal. Dispose of
the batteries responsibly as you would any batteries.
Rather then you buying a new battery or a new charger or taking your entire shave apart wouldn't it be aloteasier seeing how it is new to return it this way also it wouldn't cost you anything in replacement parts as well message me back on your decision if you choose to we can take apart your new shaver which would void any warranty as well Thanks again Rick
Amazon has the Shaver Head Holder for $14.69 and the Retaining Plate for $6.99. You will see the spring clip on the new head holder that pushes into the shaver body; you'll want to push the old one down gently with a thin flat tool to pull the head off.
Return the shaver to the store from which you purchased from.
It would appear that one or more of the Ni Cad batteries are no good and will not accept a charge.
Have you attempt to plug the charger directly into the shaver? If not, try that and see if the shaver will run. Still your best move is to return the unit to the store as it is still under store return warranty.