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Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.
Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
I had the same problem. Solution? I will sound stupid, but it worked for me. Check every phone cable. Unplug and replug it. I solved my problem by making my connections simpler. I think, one of my splitter was faulty.
I still not understand why. I tried to fax without any phones plug-on and it was not working neither.
I'm with "videotron.ca" for my phone line and I unplugged the line from the modem too, then replug it. Maybe it was just that!
A lot of people seem to have this problem. I called Canon twice and they made me change some setting in my printer but their solutions was not working. I put all the setting back to what they was and it still working now.
#0018 indicates there was a problem with dialing, but it should show for sending faxes only. Since you can neither send nor receive faxes, and are getting a message saying "no signal", make sure that the phone line is still securely connected to both the L (line) jack on the machine and the phone jack in the wall. If it is, plug another phone into the accessory jack on the machine, and check to see if you are getting a dial tone. It seems like the machine is not able to communicate through the phone line.
unplug the fax from the phone line. call it from you cell.if you hear your phones ringing in the house, plug the fax machine back into the jack. [you should still be on your cell phone] if the line goes dead or stops ringing, there is a short with the fax machine or wire to the jack.if you hear a busy signal without the fax plugged in, unplug everything you have plugged into phone jacks thruout the house. call your # again.if you hear ringing on your cell phone, plug everything back in one at a time.[again while still on your cell phone] if it was one of the phones plugged into a jack, when you plug the shorted phone back into the jack, the line will go dead again. that phone or cord is the problem.
if still rings busy when everything is unplugged, then call your phone company. it can be an inside wire or jack problem, or the problem is outside your home.
hope this helps