Guys,I've a problem with about half a dozen 1013's out in field that are wrecking p.u.'s...they are lasting 3/4 k and that is a prob..I have checked earths,contacts etc and me......twit/**** or not,, cannot get to bottom of problem anyone came across similar and fixed, any help much appreciated.thanks
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This going to get expensive, could be any of the following the IH coil unit or IH Power supply unit. This series of machine uses a magnetic field to produce heat for the fusing process the process of fusing the toner to the paper, any way the code you have is stating the IH pwr sup or coil unit are not talking to the copier cpu. It could also be a relay board between the cpu fuser system, worse case the image control board. I would go with fuser power supply. Just my humble opinion.
1. Follow the steps below to power cycle your all-in-one:
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port. 2. Wait 30 seconds. 3. Plug in the power only. 4. Repeat steps 1-3 two more times. 5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.
2. Perform a partial-full reset on the unit. Press and hold # and 3 on the keypad and then plug the power cable of the All-in-One.
If the issue still persists 3. Peform NVM RAM reset on the unit :
Press and hold OK and Cancel while plugging in the power cord.
This should resolve the issue. If still persists, please contact HP Technical support for further assistance.
i have also emailed you the steps hope this fixya up
E100 means a beam detect failure of the laser that "writes" the image to the drum. There are 3 logical causes. The laser scanner unit has failed.Next down the list is the DC controller has failed.Last, the Image Processing Board has failed. The code indicates the laser is not coming on which would lead you believe that it would be the primary cause.The laser unit has a detector inside that looks for the laser and reports success or failure to the image processing board.The DC controller is resposible for turning on the laser and its ouput. That's why there are at least 3 variables.
What type of environment is this copier in? Standard office, warehouse, etc. If the temperature in the area fluctuates a lot, that could have something to do with your problem. Usually ghosting problems like that originate in the fuser. Try increasing or decreasing the fuser temperature to see if that fixes the issue.
We are going to attempt to do a "power purge" to get rid of any clogged ink nozzles. Note, this will probably eat up about half of your ink, but that is the price you must pay in order to attempt to fix this bad boy.
1) Get into maintenance mode. Press these keys: Menu -> Black Start -> Scan x4 (hit it four times). A number pad should come up. If not, do it again.
2) Hit key 7, then key 6.
3) Press the right key until you get to "CLEANING BLACK."
4) Press 3.
5) Press Black Start.
After it purges and gets back to the main maintenance screen, press keys 9 and 9.
Let your printer start back up. If this does not work, try the above steps up to three times. If it does not work then, you need a new print head, which is not a user-replaceable part on this model.
if you pull the paper tray all the way out and lift the tray slightly in the front it will pull out from the machine. look inside the ope area and you will see that the switch that registers paper is probably fallen out of place. Just super glue it back in and make sure the connector is reconnected.
Power cycle the printer. If problem remains, try a partial reset. You can do the partial reset as follows:
1. Unplug and replug the unit.
2. when lights flash on power up, hold down the ON/RESUME and PAGE SIZE buttons together.
3. When only the ON/RESUME button light flashes, you can release the buttons.
4. When the lights stop flashing, the reset is all done!
If problem remains, you are fully justified to ask HP to replace the unit for you (well, if you're still in warranty!). Good luck :)