Question about Epson Stylus CX3810 All-In-One InkJet Printer

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Epson stylus cx3810 printer paper jam

Do you have a do-it-yourself work-around remedy for a printer whose design allows the user to look down into the loading part of the paper path, but not inside its interior? That is, if no apparent blockage is visible, how can I access further down into the paper path to clear any debris or other particles? The machine's insides seem protected by manufacturer's screws which themselves are capped by hard plastic that require special tools to remove. It seems to be a situation that leaves me no choices beyond visiting an expensive professional repair shop or buying another printer.

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  • DubbleA Jul 22, 2008

    Reply to Inky - Thanks, your reply was helpful, but only in a general way, because the model numbers listed at the website linked to "Service Manual" included every other printer model except mine. When I clicked on another link to a website to join some other group, I was led to a cryptic page that was titled, "Th3 Owl was here!" and the page was blank, all white with "done" in the lower left corner of the screen.

    I will get a #2 phillips head screwdriver and also try prying the other types of bolts with a regular flat scrw driver.

    Does someone have access to the service manual I need without me having to join some other group? I am willing to buy the manual, if I can get the url directly without any other strings attached. Thanks.

  • DubbleA Jul 23, 2008

    Thanks, Inky,

    Now, I can see why professional shops can charge so much money. However, personal determination to avoid dependency on manufacturer's will spur me on to follow your detailed instructions.

    The repair is not as urgent for me now, since I had the incredible luck of receiving an unsolicited gift of an essentially identical printer from the cashier of a local hardware store! (I had visited the store for help in disassembling my printer.) Her son had abandoned it because it had run out of ink and its exit paper feed tray was missing. I gladly took it home, refurbished it with my existing cables, ink cartridges, and feeder door. After multiple nozzle cleanings, including a 24 hour waiting period for the dried ink to soften, I was back in business with a fully functioning printer!

    Here's an idea (I wonder if there is already such an entity): Establish an exchange place for used printers, where folks could merely swap their out of order printers for other same brand (or different brand) printers that have repair issues they know how to deal with. For example, the printer I fortuitously picked up had a few repair issues I could handle. I would have been willing to swap my harder to fix printer for it. Someone else might have eagerly taken it, if he knew how to repair tricky paper jams. Printer swaps wouldn't have to be required; maybe only a low nominal fee would suffice, or donations of partially used ink cartridges, or other detachable machine parts.



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I had a small piece of plastic get jammed in the mechanism that loads the paper, it is a pretty simple fix as long as you are careful about organizing parts as you remove them. Step 1: remove the small plastic panel where the usb connects, this exposes all the wiring for the scanner, you will need to carefully remove 2 plastic connectors each with four or five wire, then remove the ribbon cable from the slot. There is a screw in a clamp that holds it tight, loosen that and make sure all the wires are clear. Moving that ribbon cable will expose a screw holding the scanner on, remove that screw, then look at the other hinge, remove the screw on top and the scanner assembly should just slide off, be mindful of the wires while you do this.
Step 2: remove the control pannel, slide the control pannel towards the back of printer, it should just slide out, disconnect the ribbon cable and set it aside.
Step 3: Remove all the screws from the top cowl, should be seven screws total, i just leave them in the deep slots and keep the piece level as I remove it. That should give you access to the internals to remove anything that was jammed in the printer.
Note: Any time I do a project like this I always make sure to lay out all my screw visually in the same way they came out, since there are several different kinds of screws. Just follow the process in reverse to reassemble, making sure you reconnect all the ribbon cables and wire connectors.

Posted on Nov 30, 2010

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  • Epson Master
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All Epson machines use standard No2 Philips screws in their construction. They also use a tab system which usually requires the insertion of a finger or flat blade to help them apart. But in short no special tools are required.

Get a copy of the service manual to help you take the covers off without busting the machine.

Posted on Jul 22, 2008

  • Inky Fingers
    Inky Fingers Jul 23, 2008

    Sorry, DubbleA - I Have given you the wrong link.

    The one you need is HERE

  • Inky Fingers
    Inky Fingers Jul 23, 2008

    Forgot to mention: DO NOT PRY ANY BOLTS. You do not
    need to force any fixings. If you do you will break the cases. You simply need
    to know where to insert the flat blade to release the tabs. This is explained
    in the service manual in the link above.

    You don't need to join any group to download the above manual.

    If memory serves me, to remove the casings to get to the paper feed area on the
    CX3810, you remove the doc cover by opening it then releasing the guide pins
    (no tools req)

    Remove the paper support guide at the rear. Again release it from the guide
    pins (no tools req)

    Next remove the plate that covers the area around the USB connection. This is
    where you will meet the first of the securing Tabs. You need to pull with your
    hand at the top edge of this cover. Once you start to open a gap you should be
    able to see the tab located under the overhang at the top of the panel. Release
    this tab with a small flat blade. You will see another toward the bottom of the
    panel where it meets the angled crease of the printer’s side panel.

    Once you get the USB cover panel off you will be able to get
    the one No2 Philips screw that is holding the leg of the lid hinge in place.
    Remove this screw and you are ready to move to the other side hinge. You may
    need to remove the cables inside the USB cover to get to the screw. You will
    have to remove the small metal bracket that holds the white ribbon cable in
    place. Then you can CAREFULLY peel the ribbon cable off its double sided
    adhesive tape to reveal the screw.

    There is then just one screw on the other hinge. As you look
    down on to the top of the unit, you will see 2 screws in the right hand hinge.
    Remove the one that is furthest to the rear of the machine.

    You should now be able to pull up on the scanner unit to
    pull it off. DO NOT PULL IT FAR, you will need to remove other plastics to release
    cables and a screw that connect to the scanner unit.



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Posted on Jan 02, 2017

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