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Hey jshaff, try taking off the detachable front, and you will see a reset button, press and hold in for 10 secs, this should solve your problem. if it doesn't work first time keep trying. you must have power to the head unit for this to work. you will hear the cd make a noise and that should be that, try and let me know.
NO SUGGESTION TO YOU, BUT MINE JUST STARTED DOING THE SAME THING TODAY. IT STILL WORKS CORRECTLY WITH THE REMOTE, FOR NOW! I CALLED DUAL. THEY OFFER AN EXCHANGE FOR OUT OF WARRANTY UNITS, BUT THE EXCHANGE COSTS MORE THAN I PAID FOR THE ORIGINAL. I REALLY LIKE THE FEATURES OF THIS UNIT, IT'S UNFORTUNATE ABOUT THE NON-REPAIRABLE VOLUME CONTROL
i think I know what your problem is ... if you hold down the menu/select button ( the button between the volume buttons) there will be a volume option it'll say P --- volume. I think that sets a default volume that the cd player will always reset to once the cd player is turned off then on again.