I have had no trouble faxing with Vonage. All it needs is a dial tone, and that is what the Vonage does. I even had my Life Alert connected to Vonage, then ran a phone cord to my fax "In" and the "Out" to my phone. Make sure that your Vonage box connects to your internet provider's router output first, then out to your computer, or in my case, wireless router. When in doubt, call Vonage, and ask them how to set it up, but don't tell them about a fax. You can either use a dual adapter, (available anywhere), and run a separate phone cord to the In / Wall socket on your fax. The alternate is as I mentioned above. The box comes with two phone outs, just use phone 1, unless you are paying for two lines. All VOIP / Vonage does is to provide you a dial tone over the internet. VOIP is Voice Over Internet Protocol, (some call it Phone). I hope this helps you :)
I can tell you after trying Vonage a few years ago and them telling us to change all sorts of settings on the machine, that faxing never worked and now I have no idea what the factory default settings should be. So, if you decide to try it, WRITE DOWN THE DEFAULT SETTINGS so you can switch them back if you need to!
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The problem is that the codecs used by VoIP IADs are designed to compress voice, not the analog signals sent and received by modems. In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation. We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases. If after trying and making all the VoIP fax changes we suggest you still cannot fax over your connection then try a Internet Fax service.
If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.
Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.
Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.
Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.
typically faxing doesn't work on VOIP. i tried many times and sometimes it would go through although it said it didn't. other times it didn't work at all. VOIP has a limited bandwidth and the fax needs to send more info over the line than VOIP makes room for.
to have the best luck, stop all downloads and other network traffic while attempting to fax, so that there are no other programs or devices using the internet. the fax will have its best chance of working that way, although it probably still won't
here are some very good tips as well: http://chris.pirillo.com/how-to-fax-over-voip-on-the-internet/