Question about Creative Labs Zen Neeon MP3 Player

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Creative Zen Neeon Freezing (tried every solution)

Hi. I am trying to repair or restore my Creative Zen Neeon since like other people, it freezes in the "Creative" logo. I cannot play music with it but I can still use it as a portable device.

I tried every solution I could find - reformat, reset etc... The latest one I've tried is the firmware upgrade but the upgrade kept on telling me that "connection with portable lost" and "device upgrade failed." Could this because I am running Windows Vista???

Your help would be very much appreciated =)


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5 Suggested Answers

SOURCE: my creative zen neeon 2 (4GB) isn't turning ON

Reset your player, then the player will work fine! To reset your player, push the end of thin object into the "RESET" button.

Posted on Jun 08, 2007

SOURCE: Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Posted on Oct 05, 2007

ctf1800
  • 4402 Answers

SOURCE: Creative Firmware Upgrade Does Not Recognize Zen Micro

do you have media player 11?

Posted on Dec 13, 2007

johnychel
  • 796 Answers

SOURCE: free Installation cd download for CREATIVE ZEN NEEON 2

here are the links.....
1st link,....
2nd link....

if his doesnt work for the device you have....try searching for the absolute name....
thanks

Posted on Feb 12, 2008

ctf1800
  • 4402 Answers

SOURCE: Creative Zen Microphoto Code 10 on Windows Vista

go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

Posted on Feb 20, 2008

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1 Answer

How to off restrict volume


Hi Cherry - that's not too hard.

Restricting volume (password protected) is done through Creative Media Lite software.
How to use Creative Media Lite

After protecting the Volume Restriction settings with a password, the same password is required for subsequent changes.

If you forget your password, reinstall your ZEN Neeon 2 firmware. You can download it from Creative Worldwide Support ZEN Neeon 2

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After i format my 'Creative Zen Neeon', the program file seem to have been erased and i cant play songss with it anymore.HOW? help me! anyone can send me information and the program files for the MP3?

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remove music and reformat then put music again

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1 Answer

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Try using a different computer or a different USB cable. It is possible that the Windows mass storage driver is having issues. You may also want to try to download the newest software from Creative and install that. You may also want to try to plug it in and then press the reset button and see if it detects it when it restarts.
Also try putting an SD card into the expansion slot and see if it detects it as as mass storage device.
If none of the above work and it is still under warranty (less than 90 days) I would send it to Creative for repair or replacement. If it is out of warranty, Creative's repair costs may not make it worth fixing. When my out of warranty player needed fixed they were going to charge 125 USD and I only paid 200 USD for it about a year earlier. When it finally got to be too hard to deal with I opted for an iPod. Granted they are more expensive but the support is better and the warranty is 1 year.

Cheers and best wishes.

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1 Answer

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You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the firmware.it began working.you should try that.you can find the firmware upgrade program on creatives website.Good luck.

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1 Answer

Free Installation cd download for CREATIVE ZEN NEEON 2


here are the links.....
1st link,....
2nd link....

if his doesnt work for the device you have....try searching for the absolute name....
thanks

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5 Answers

Zen Neeon frozen completely


Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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2 Answers

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Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

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2 Answers

Neeon Dead!


Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Mar 26, 2007 | Creative Labs Zen Neeon MP3 Player

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