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Error 1714. Adobe 7.0.1 cannot be removed. adobe.com/support/main.html - is unavailable. Installment pkg Adobe Reader 7.0.msi is missing. Adobe 8 will not download.

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  • 5 more comments 
  • grays332 Jul 23, 2008

    I am unable to remove Adobe 7.0.1 from the system.

  • grays332 Jul 23, 2008

    Please forgive me.
    I am trying to eliminate Adobe 7.0.1, as it is not functioning correctly, and causing other problems.
    I cannot see any documents that would have me jump to Adobe Reader 8. It will not even install.

    The quotes that I posted are what showed on the screen, as I tried to use Adobe.

    Windows 2000 Professional

  • grays332 Jul 23, 2008

    The assistance is insufficient.

  • grays332 Jul 23, 2008

    I did not understand what I was to copy and paste.
    I did more investigating of the computer, and here are some more facts.
    When I pulled up 'Search', the Adobe 7.0 entries did not work. There was no entry for Adobe 9.0, nor for Adobe Reader 8. So, something is stopping them.

    When I tried to currently install Adobe Reader 9, the flag stated ' Error 1714. The older version of Adobe Reader 9 cannot be removed.'

    Another flag stated: 'The feature you are tring to use is on a network resource that is unabailable'.

    Another: ' the path C:\Program Files\Adobe\Acrobat 7.0\Setup Files\RdrBig\ENU\Adobe Reader 7.0 msi - cannot be found.'

    Another: 'Fatal Error: Acrobat failed to load its Core DLL'.

    I hope this additional information will be of positive support.

    Thank you.

  • grays332 Jul 23, 2008

    Solutions from Adobe 1 through 4 did not help the errors.
    Could not find xMsicuu2.exe - perhaps I did not enter with correct phrase (?).

    Regarding Msisuu: the following showed after I ran the Windows Unstable Clean Up: 'Invalid Property array index. Run-time eror 381.'

    Ran Windows Instable Clean Up.
    On 'Add/Remove Programs' Adobe 7.0 was no longer there :).

  • grays332 Jul 24, 2008

    I have not yet pursued your last help ideas, because I now have the problem that I have no Microsoft Office Programs.

    The computer states they have not been installed.

    Please help. This is very serious.
    Remember, I did use the CCleaner and the
    Microsoft Windows Installer Clean Up utility

    Thanks.

  • grays332 Jul 25, 2008

    PLEASE - forget the Adobe Problem.

    All of a sudden, I do not have Microsoft Office, nor iTunes.

    Please tell me there is a way to undo whatever was done.!!!!!!!!!!!!!!!!!!!!

    These are serious.

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If you're using windows 2000 professioanl there's no option there like system restore like XP, if you stilll have the installation CD for microsoft office just reinstall it back and also do the same thing with Itunes..

Good luck.........

Posted on Jul 25, 2008

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You need to uninstall it by hand.

Posted on Jul 25, 2008

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Press start menu button.
Go to All Programs/Acessories/System tools/System restore.
Perform system restore to a date before you performed Acrobat installation.

Posted on Jul 24, 2008

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See Adobe's instructions: Manually remove Adobe Reader (7.x on Windows)

When the uninstaller file is corrupt or malformed, it can't perform these steps programatically. So you get to perform them manually! (Fun!)

It's not that hard, actually. Most if it is just some cmd line instructions. Just follow the steps in order and it will finally be gone from your system.

Good Luck!

*If you find the solution helpful, please rate it!*

Posted on Jul 23, 2008

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Dear Sir/Madam,

Error "The feature... is on a network resource that is unavailable" or"Error 1714" when you update or install Acrobat 6.x, 7.x, 3D, 8 orAdobe Reader (on Windows)
Issue

When you install Adobe Acrobat or Adobe Reader, the installer returns one of the following error messages:

-- "The feature you are trying to use is on a network resource that isunavailable. Click OK to try again, or enter an alternate path to afolder containing the installation package 'Adobe [product] .msi' inthe box below."

-- "Error 1714. The older version of Adobe [product] cannot be removed. Contact your technical support group."

Solutions

Do one or more of the following solutions:

Solution 1: Browse to the original installation .msi file for the application you are trying to install or update.

1. In the error dialog box, click Browse.

2. Navigate to the original installation files for your product version and choose the .msi file.

Solution 2: Remove all previous versions of Acrobat and Adobe Reader, and then install the application.

1. Choose Start > Run, type appwiz.cpl in the Open text box, andthen click OK to open the Add Or Remove Programs dialog box.

2. Select Acrobat or Adobe Reader and click Remove.

3. When prompted, confirm that you want to remove the selected application.

4. Repeat the above procedure for all installed versions of Acrobat and Adobe Reader.

5. Restart the computer, and then install the application.

Solution 3: Attempt to repair Acrobat from the installation disc or cached installer files.

Important: If you do not have the cached installer files, and you havea downloaded version of Acrobat, you must download the installer again.This information also applies to the tryout edition of Acrobat.

To repair Acrobat:

1. Insert the Acrobat disc, locate the downloaded installer package, or navigate to the cached installer files.

Note: By default, the cached installer files are located at x:ProgramFilesAdobeAcrobat 7.0Setup Files. If the cached installer files arenot available, you must use the original media.

2. Start the installation again from this location.

3. Follow the onscreen instructions, and choose to Remove Acrobat.

4. Complete the onscreen instructions.

Solution 4: Run the Microsoft Clean Up utility before you install Acrobat or Adobe Reader.

Warning: The Microsoft Windows Installer Clean Up utility only removesregistry entries created by the application installer. Files and otherregistry entries for the application are not removed by this utilityand could cause inadvertent effects on the system if not removed. Ifyou use this utility, you may have to reinstall other programs that useMSI (Microsoft installer). Caution is advised. Read information aboutthe utility on the Microsoft website at http://support.microsoft.com/default.asp... .

1. Download and install the Windows Install Clean Up utility.

a. Visit the Microsoft website at http://support.microsoft.com and search for msicuu2.exe.

b. Select the article "You receive the ‘This patch package could not be opened’ error message in an Office program."

c. Click the link for the msicuu2.exe utility under Resolution Step 1.

d. Save the utility to your desktop.

e. Double-click msicuu2.exe and follow the onscreen instructions.

2. Identify the version of Acrobat or Adobe Reader that is causing theissue and correctly remove it from the system using the followingsteps.

-- If the error is generated by the current version of Acrobat or Adobe Reader:

1. Remove all updates that do not generate an error message.

2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

3. Select the current version of Acrobat or Adobe Reader and choose Remove.

4. Reinstall the current version of Acrobat or Adobe Reader.

5. Apply any updates.

Note: If the current version generates another error message upon removal, refer to the documentation on that issue.

-- If the error is generated when an earlier version of Acrobat orAdobe Reader prevents the installation of the current version ofAcrobat or Adobe Reader:

Important: These steps require the installation media and serial number for both versions of Acrobat.

1. Remove all updates that do not generate an error message.

2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

3. Select the previous version of the application and choose Remove.

4. Re-install the previous version of the application.

5. Remove the previous version of Acrobat or Adobe Reader using Add/Remove Programs, and then restart your computer.

Note: If the previous version generates another error message upon removal, refer to the documentation on that issue.

6. Install the current version of Acrobat or Adobe Reader.



Thanks
Good Luck



"Don't forget to rate the solution"

Posted on Jul 23, 2008

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You will need to go into the program file in the C drive and delete the Adobe manually. Empty the recycling bin and reboot. Then do a search from the start menu, all files and folders, keyword Adobe. If it finds anything write down the path to where it's located, then go in and delete it, empty the bin, and reboot. Repeat the process until the search doesn't find anything pertaining to Adobe, then install the new Adobe. You might also try a cleaning program to clean out any left overs in the registry or unused file extensions. CCleaner is a decent cleaner and can be found at filehippo.com

Posted on Jul 23, 2008

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  • Ryan Rogers
    Ryan Rogers Jul 23, 2008

    Have you tried installing the new version since the 7.0 isn't there any longer?

  • Ryan Rogers
    Ryan Rogers Jul 24, 2008

    The CCleaner wouldn't remove your office program, unless you ran the unistaller. Try a system restore to get the office back. if you can't get it back then I'm afraid you'll have to reinstall it.

  • Ryan Rogers
    Ryan Rogers Jul 25, 2008

    Did you try a system restore?

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Here are the solutions for solving this problem Error "The feature... is on a network resource that is unavailable" or "Error 1714" or "Couldn't find *.msi" when you update or install Acrobat 6.x, 7.x, 3D, 8 , 3D 8.xor Adobe Reader (on Windows) Click here to view the solutions for this from adobe.

Posted on Jul 23, 2008

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Just copy paste ;

Then you'll need adobe reader toopen the pdf

http://www.adobe.com/products/acrobat/readstep2.html
http://www.win-rar.com/downloadnow.html
(RUN WIN-RAR AS A TRIAL)





Posted on Jul 23, 2008

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Read relative forum;s comments at
http://www.adobeforums.com/webx/.3bc32b41

Microsoft Windows Installer Cleanup Tool.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Please read and follow the instructions carefully; this isn't a magic
wand, but a tool with a very specific purpose. After forcing an
uninstall you should always reinstall, then properly uninstall the
software.

Posted on Jul 23, 2008

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You will need to reinstall abobe 7.0 then uninstall it,,
then you can install abobe 8

use this link for 9
http://www.adobe.com/products/acrobat/readstep2.html
pls noth 9 will force 7 out then install it self or can bypass 7 and install itself overwriting the necessary files

Posted on Jul 23, 2008

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  • Rishi Roshan Ali Jul 23, 2008

    To get 7 out you will need to reinstall it

  • Rishi Roshan Ali Jul 23, 2008

    You need to reinstall 7 to fix the missing files before you can sucessfully uninstall it :(

  • Rishi Roshan Ali Jul 25, 2008

    Sir your problem is occuring because your registery entries are messup up, loosing other progrmas means that it is getting more so by what ever you are attempting. You can try to reinistall the applications but chances are it will not. Cause the files are there but just not in the registery. What you can try Reinstall the programs that you have lost , and to uninstall the adobe you have to install it over it self then uninstall it this may be the only way to correct the registery..



    WARNING DO NOT USE A REGISTERY UTILITY CAUSE IOT WILL

    1.) delet the redundants thats needed

    2.) remove entrys for applicatins that are installed.



    IUf you have done this then i am very seorry but to inform you that you will have no choice but to format and do a clean install of windows..

  • Rishi Roshan Ali Jul 25, 2008

    If it was done from a system restore

    you can undo the restore



    start>all programs>accesories>system tools>restore system



    follow the steps ton the screen to undo the restore..



    If the restore fails means that the registery is formulative and fargmented you will need to format.

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Greetings,

Try re-installing Acrobat 7 then reboot and Un-install.

Seems that you are upgrading to Acrobat 8.
After unistalling 7, reboot and install 8

Keep us posted and thank you for using our service.
FixYa - Technical Support, Instructions & Repair Service

Posted on Jul 23, 2008

  • monk3ybidzness
    monk3ybidzness Jul 23, 2008

    Go to www.adobe.com for more information.

  • monk3ybidzness
    monk3ybidzness Jul 23, 2008

    Must have gone to automatic upgrade. It usually pops up and asks you if you want to upgrade or not. Accidental click.

    Just re-install Acrobat 7 then reboot and uninstall.




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Hello Grays332,

Can you please clarify your problem?
Are you trying to remove adobe? to install is or upgrade it?

Posted on Jul 22, 2008

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  • Santiago Vallejo
    Santiago Vallejo Jul 23, 2008

    Okay  Grays332,


    first of all, no need to apology. :)

    I will guide you trough the uninstalation proces, and if that dosent work i will keep telling you other solutions.

    First lets try a simplesolution.
    Click on:
    start  >  controlpanel  >  add/remove programs  >  (wait untill the list loads)search for adobe  >  right-click on i  >  select uninstal
    Good luck and if that didnt help, let me know
    Dahaka

  • Santiago Vallejo
    Santiago Vallejo Jul 23, 2008

    hello grays332,


    If you already try what i told you and it didnt worked,
    Then tell me something.
    Did you manually try to delete adobe, and then to uninstall them?

  • Santiago Vallejo
    Santiago Vallejo Jul 24, 2008

    Hello again grays332,


    If you already removed adobe, but by mistake also removed microsoft office, you will have to download it again.

    You can go to www.microsoft.com and search for the download for microsoft office.
    The full office programs cost arroud 40-80 dollars.
    The tiral is for free.

  • Santiago Vallejo
    Santiago Vallejo Jul 25, 2008

    Yes grays332, there is a solution,



    Go to start>>all programs>>accesories>>system tools>>restore system.





    Then select a restore point. This can be arround 2or more days ago.



    You wil lget office and itunes back, and adobe might reapear. If so, let me know and i will help you to remove it.

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"Adobe 7.0.1 cannot be removed" means??

you are not able to remove it from your system right??

Posted on Jul 22, 2008

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Uninstall the old version and then try.

Posted on Jul 22, 2008

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I keep getting messages ..could not find acrobat External windows handler; . brand is e machines ..error messages,,


Hi Kate1958. I found this for you. Do one or more of the following solutions:
Solution 1: Remove all versions of Acrobat or Reader, and then reinstall one version.
If multiple versions of Acrobat or Reader are installed on the system, remove all versions and then install only one version. See the documentation included with Windows for information about removing programs.
Note: If you need to have multiple versions of an Acrobat product installed, remove all versions and then reinstall them starting with the earliest, installing the latest version last.
Solution 2: Start Acrobat or Reader, and then open the PDF file in the web browser.
If an error occurs when you try to start Acrobat or Reader, refer to Related Documents below, or search the Adobe Support Knowledgebase:
-- If you use Acrobat, go to www.adobe.com/support/products/acrobat.html .
-- If you use Reader, go to www.adobe.com/support/products/acrreader.html .
Solution 3: Make sure that the External Window Handler file (ewh32.api) is in the Plug-ins folder.
If this file is missing, reinstall Acrobat or Adobe Reader.
The default location of the Plug-ins folder is:
-- For Acrobat: Program FilesAdobeAcrobat [version]Acrobat
-- For Reader: Program FilesAdobeAcrobat [version]Reader
Solution 4: Disable Web Browser Integration.
Disable Web Browser Integration so that PDF files open directly in Acrobat or Reader instead of in the web browser.
To disable Web Browser Integration in Acrobat 6.0.x -7.0.x or Reader 6.0.x -7.0.x:
1. Open Acrobat or Reader.
2. Choose Edit > Preferences > Internet.
3. Deselect Display PDF in Browser.
4. Click OK.
To disable Web Browser Integration in Acrobat 5.x or Acrobat Reader 5.x:
1. Open Acrobat or Acrobat Reader.
2. Choose Edit > Preferences > General.
3. Click Options in the list in the Preferences dialog box.
4. Deselect Display PDF in Browser.
5. Click OK.
To disable Web Browser Integration in Acrobat 4.x or Acrobat Reader 4.x:
1. Open Acrobat or Acrobat Reader.
2. Choose File > Preferences > General.
3. Deselect Web Browser Integration in the General Preferences dialog box.
4. Click OK.
I hope this helps. Please dont forget to rate and provide positive feedback for our fast-free support today. Thank you :D

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1 Answer

I can download adobe reader but when trying to use or open,it says internal error


Hi Ferguson,

You will find the solution in the following link:

http://kb2.adobe.com/cps/404/kb404082.html

If that isn't correct, then you need to dump all of the Adobe Reader and Acrobat folders from

HD\Library\Application Support\Adobe
HD\Library\Preferences
Home\Library\Preferences


Also dump:
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wherever you find them in the HD\Library\Preferences or User\Library\Preferences folders.

Once you've done that, empty the trash, and install Reader 9.3.1.

Beleive me it will work, have a great day :)

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Adobe reader 7.0.9.msi; path cannnot be found.


Download and then run the microsoft installer cleanup utility from here:

http://support.microsoft.com/kb/290301

Select adobe install you want to clear and it'll clean out the installer reg entries fro the program allowing you to install over the top of it

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oddly enough, you may find that updating the version 8.0 you have to 8.x will then allow you to remove it (or it will work correctly) can you open the reader manually in the programs list? if so open it, then go to help and check for updates. apply the updates. If they work you should be in good shape.

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When I try to download acrobat reader 9 I gbet the message: The4 older version of adobe reader 9 cannot be removed Error 1714


Try to revome the old version by yourself, after that instal the new one.
If that dosent work, try to reinstal an old version first, then uninstal the same and instal the new one.
Seen this problem before, and one of the solutions obove should work for you.

Good luck

Nov 26, 2008 | PC Desktops

2 Answers

Adobe reader


Users of Adobe Reader and Adobe Acrobat can fix this flaw by updating to Adobe Reader 8.0. For users that cannot upgrade to version 8, they should upgrade to version 7.9 to protect them from this flaw.
For more information on this security issue, and steps to prevent problems, please visit the following page on Adobe's site.

http://www.adobe.com/support/security/bulletins/apsb07-01.html

For website operators, Adobe has also release workarounds to prevent the cross-site scripting vulnerability. You can find more information on these workarounds by visiting the following link.

http://www.adobe.com/support/security/advisories/apsa07-02.html

As an alternative to Adobe Reader, you may want to download the Foxit PDF Reader, a fantastic, fast and free PDF reader program.


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1 Answer

Tried to download new adobe reader,error report stating must get rid of 8 & 8.1 & old 9 version. Adobe told mee to go to "support.microsoft.com/kb290301" and use windows clean up.Not...


You could go to contril panel and then add or remove programs and remove all adobe in there and then try a new download for adobe 9.

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I am having a problem with Adobe Reader 8.1.1. I am using Windows XP. Originally the program ran fine, but lately when I click on a link on a website that uses Adobe Reader I get a message that says...


do you the original installer of your adobe reader?

if you..when uninstalling adobe and the error occurs just browse for the .msi in your adobe installer and hit ok...

after it uninstall...download foxit reader and install it instead of the adobe reader....

hope this helps

^_^

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