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Xerox Phaser 8400 does not support double sided prints. You have to have a Duplex Unit for Phaser 8400 part number 097S03177 to be able to print double sided. If you have the duplex unit, on the Print dialog box just click Preferences and under 2-Sided Printing select 2-Sided Print then Apply.
You have to go to printer properties and look for "optional functions" or something to that effect, and check the option "duplexing unit" or similar. By default the computer does not know, that your printer has duplex capabilities.
You can see it in either the display or on the startup or configuration pages.
It must have a "D" in the name for you to be able to do automatic duplexing. i.e. 8400DN or 8400DX . Then you can scroll to printer setup and select defaults, and then turn on the duplex, or double sided printing.
If yours does not have a "D" i.e. 8400, 8400N then you would need a new sim card to enable the duplex option.
After reading some similar stories, I simply restarted the Xerox Phaser printer via the menu on the physical printer. I theorize perhaps the Phasers on board memory could have been bogged down from all the pictures involved in the problem documents and all the size problems associated with large files.
This is no problem for someone with even a little networking knowledge, but it would take longer to write the instructions here, than it would to have someone spend less than an hour configuring it on site. That's my recommendation
Check to make sure that "Plain Paper" is selected as the paper type for tray 2 in the printer's internal setup. If it's not set as the default then the printer may think you have labels or some other special media loaded that can't be printed in duplex.
1. Go to the printer.
2. Use the up and down arrow keys to hilight "Paper Tray Setup" on the main menu and push "OK".
3. Use the up and down arrow keys to hilight "Tray 2 Paper Type" and push "OK".
4. Hilight "Plain Paper" and push "OK".
5. Press the return button (the one with the little rounded arrow symbol) to return to the main menu.
Did you just install it ? Sounds like a driver issue.
The only other thing I have seen cause that is software corruption.You can do a NVRAM reset from the screen.
But I would try restarting the machine first. Then go to the Xerox.com site and download a new driver before resetting the NVRAM memory.
It sounds like either the program you are trying to print from of the driver is the issue.
I bet you are printing out code.