Question about Logitech (980361-0403) Headphones

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My microphone is not working

I can hear others speaking but my microphone is not working

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I can hear others voice but my microphone is not working

Posted on Jul 20, 2009

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I have fixed this. Beleive it or not they have miswired the cable (from the Earforce Amp) end at the controller which houses a small cct board (inside the hockey puck) that controls the voice volume control.You need to reverse the Red and Black wire solder points(from the amp) so you will need some skill with soldering. I did this and tested the mic now works with the dial adjusting the voice vol.
Turle Beach needs to do a massive recall on these X1s; how can you realese a fairly expensive product like this that does not work out of the box. And they have removed all the forums from their web site concerning this as they know they have a faulty product,

Posted on Jan 01, 2010

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Posted on Jan 02, 2017

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Now you should be able to see where it says microphone, with a volume bar and so on. Put a check in the "Mute" box. This will not completely mute the microphone, it should only make it to where you will no longer hear it on your speakers.

Try talking to your friends now... It should work! I hope this helped to fix your problem, if not, let me know and we can try something else.

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