Question about Canon PowerShot A85 Digital Camera

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Dropped my camera.

I own a Canon PowerShot A520 and have had it for a couple of years. I was taking pictures with it today, when I accidentally dropped it on my carpeted floor. Unfortunately, the lens were out. I picked it up and the LCD screen was black [I have it on when I take pictures]. I pressed the power button to turn it off and when I did that, the lens didn't retract back into the camera. Then I tried turning it back on, and I can hear that the lens are trying to move but they're stuck. The camera doesn't fully turn on or load, the load up screen will show, go black, and a E18 shows up in the lower left hand corner. I've tried plugging it into my computer to get the pictures off, and that didn't work. I also tried different batteries, that didn't work. I'm not sure what else I CAN do.

Is there anything I can do to save my camera?

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  • Master
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Hello there,
The E18 error is related to the LENS not able to retract fully. If it is still under warranty, I would advise you bring it to the nearest service center. This is to avoid further damages. Otherwise, you can try a few things below.
There are a couple of things you can do.
1. Turn it on and then off. Spray canned air around the lens.
If trick 1 will not work out, try this.
2. Make sure the battery is fully charged. Turn on the camera and then give it a couple of firm whacks on the side. Make sure nothing is blocking the lens and wait for it to fully retract.
Let me know how it goes.

Posted on Apr 06, 2010

6 Suggested Answers

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SOURCE: replacement parts for canon powershot a520????

I have a "broken" A520 that needs a new LCD. I really don't want to spend another $90 to get it fixed so may be willing to sell it for parts. Let me know. I don't know about any guide for disassembly however.
uncleRx

Posted on Dec 24, 2007

t00nz
  • 4738 Answers

SOURCE: Canon PowerShot S2 IS Digital... E18 Problem

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on May 18, 2008

nk_07
  • 154 Answers

SOURCE: I have a powershot A85.

this is a popular error due to dust or sand in lens assembly

search google for e18 solutions will flood

Posted on Oct 21, 2008

  • 13433 Answers

SOURCE: canon powershot s2 is lens won't retract error e18

Try tapping not so gently. other than that it will most likely need to be taken apart and put back together the right way. And any broken parts replaced.

Posted on Mar 17, 2009

zohail
  • 1223 Answers

SOURCE: Error E18

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


HOW IT ALL WORKS:

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

Here is how the E18 error looks like. You just get a black screen with small "E18" sign in the lower-left corner:

canone18error.jpg

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found at

this link PLS RATE ME FIXYA FOR MY EFFORT

http://www.fixya.com/support/t102982-e_18_problem

Posted on Mar 19, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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