Question about HP LaserJet 3600dn Printer

3 Answers

3600dn keeps saying tray 2 is empty when its not

3600dn keeps saying that tray 2 is empty when it is physically full. Could this be a sensor issue, if so which one..? I was thinking maybe it could be the cassette media sensor, but I can't find a parts # anywhere for it. Please Help!!

Posted by on

  • David M. Haines Feb 24, 2014

    after some trouble shooting i have found the relay board under the plastic cover to be the problem in most cases especially if you see tray 2 empty error part #rm1-2632 pc relay board


3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Pull the tray 2 out completely. The finger about tray 2 is stuck. Take yiur finger and push it until it is free and not stiff.

Posted on Jun 15, 2010

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.

    New Friend:

    An expert that has 1 follower.

  • Expert
  • 52 Answers

The tray 2 on the 3600 is released form its locked posotion when you push the tray in by a finger that is mounted on the metal base of the printer. If that finger is broken, or what I have found is the customer sets the printer on a cabinet or something else where the middle of the base of the printer is not supported and the middle of the base bows so the the finger does not catch the tray relase any more. I have not been able to find the part # for the finger, but all my problems have been the bowing of the base.

Posted on Feb 27, 2009

  • David M. Haines Feb 24, 2014

    pc relay board on bottom of unit inside under plastic cover has been the usual cause of this failure for me hp part # RM1-2632


  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Its the first finger sensor right above the tray 2 that gets stuck. It should move freely.

Posted on Jan 08, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Says tray empty

Assuming that you have physically checked that there is paper in the tray.
1) Ensure that there is some 'springyness' under the paper. If not, is something sticking?
2) Is the paper tray damaged or not fitted properly?
3) Consider buying a Roller service Kit
4) Consider buying a new Paper tray

Jan 21, 2014 | HP Laserjet P3015X Printer

1 Answer

Ricoh aficio 2105 waste toner full indicates even if it was already empty, cleaned the bottle sensors still indicates full, how am i going to reset it?

Make sure the 2 waste toner are empty.
You have 2 bottles of waste.
1- Next the papaer trays
2- Next the development Unit

May 25, 2011 | Ricoh Aficio 2015 Copier

1 Answer

Can not print to Tray 2 on HP 3800 printer. Says Tray is empty

check the paper type and the paper size from the printer menu, if it is ok then you will try to check the paper sensor on tray 2

Jan 08, 2010 | HP LaserJet 3800n Printer

1 Answer

When I try to print with HP Photosmart, I get

Hey Cathy,

One of my clients had this problem as well. It is due to your sensors not working correctly. In the tray there are two clips that hold the paper tight, keep trying to adjust those clips and this should solve your issue. However, if this does not solve your issue - you most likely have a hardware issue and parts will need to be replaced.

Jul 15, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Lasejet 4 plus- try to print. lower paper cassete full. printer screen says pc load letter and have to manualy load paper. print icon on computer says out of paper

There is a paper empty flag sensor, looks like a plastic paddle, in the tray area. Pull out the paper tray and flick it; make sure that it is not jammed.
Also on the right hand side there is a paper pick- up roller, clean it with a cloth with some alcohol. See page 4-13 for the location of paper feed pick-up roller. page 5-27 shows the paper empty sensor flag

Here is the service manual: Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 06, 2009 | HP LaserJet 4 plus Printer

1 Answer

HP 3600dn Duplexing Issue

Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed. Do not use the 2–sided printing feature on transparencies, envelopes, or labels.

I found this note in the 3600 service manual. Maybe it will help.

Mar 06, 2009 | HP LaserJet 3600dn Printer

2 Answers

HP laserjet 8000 tray 2 not empty

Do you hear the paper "drop" when you pull out the paper tray. If not, it could be a lift motor

You will have to pull the Paper Input Unit to repair it.

Small items are not available for us to purchase.

If you can't fix, you need a new unit. About $400.00

Feb 11, 2009 | HP LaserJet 8000 Printer

2 Answers

Standard Try Full

'Standard tray full, remove paper' is the output tray where the prints exit.
Check also the exit sensor/feeler condition.

Good luck and please rate me, thanks.

Sep 05, 2008 | Ricoh Aficio SP C811DN-DL Printer

1 Answer

Printer won't accept paper in tray

try to load about 20 sheets of paper.try perform reset..unplug the power cable at the back of the printer then press and hold the # and 3,insert the power cable and if you could see that the printer is starting to boot-up you can now go ahead and release the buttons.but if the issue is still occuring the printer paper sensor is defecte=ive and needs to be serviced/replaced......,,

Aug 27, 2008 | HP Photosmart C6180 All-In-One InkJet...

Not finding what you are looking for?
HP LaserJet 3600dn Printer Logo

1,035 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

96627 Answers


Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides