3600dn keeps saying that tray 2 is empty when it is physically full. Could this be a sensor issue, if so which one..? I was thinking maybe it could be the cassette media sensor, but I can't find a parts # anywhere for it. Please Help!!
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Re: 3600dn keeps saying tray 2 is empty when its not
The tray 2 on the 3600 is released form its locked posotion when you push the tray in by a finger that is mounted on the metal base of the printer. If that finger is broken, or what I have found is the customer sets the printer on a cabinet or something else where the middle of the base of the printer is not supported and the middle of the base bows so the the finger does not catch the tray relase any more. I have not been able to find the part # for the finger, but all my problems have been the bowing of the base.
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Assuming that you have physically checked that there is paper in the tray.
1) Ensure that there is some 'springyness' under the paper. If not, is something sticking?
2) Is the paper tray damaged or not fitted properly?
3) Consider buying a Roller service Kit
4) Consider buying a new Paper tray
One of my clients had this problem as well. It is due to your sensors not working correctly. In the tray there are two clips that hold the paper tight, keep trying to adjust those clips and this should solve your issue. However, if this does not solve your issue - you most likely have a hardware issue and parts will need to be replaced.
There is a paper empty flag sensor, looks like a plastic paddle, in the tray area. Pull out the paper tray and flick it; make sure that it is not jammed.
Also on the right hand side there is a paper pick- up roller, clean it with a cloth with some alcohol. See page 4-13 for the location of paper feed pick-up roller. page 5-27 shows the paper empty sensor flag
Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed. Do not use the 2–sided printing feature on transparencies, envelopes, or labels.
I found this note in the 3600 service manual. Maybe it will help.
try to load about 20 sheets of paper.try perform reset..unplug the power cable at the back of the printer then press and hold the # and 3,insert the power cable and if you could see that the printer is starting to boot-up you can now go ahead and release the buttons.but if the issue is still occuring the printer paper sensor is defecte=ive and needs to be serviced/replaced......,,