Question about HP LaserJet 3600dn Printer

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3600dn keeps saying tray 2 is empty when its not

3600dn keeps saying that tray 2 is empty when it is physically full. Could this be a sensor issue, if so which one..? I was thinking maybe it could be the cassette media sensor, but I can't find a parts # anywhere for it. Please Help!!

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  • David M. Haines Feb 24, 2014

    after some trouble shooting i have found the relay board under the plastic cover to be the problem in most cases especially if you see tray 2 empty error part #rm1-2632 pc relay board

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Pull the tray 2 out completely. The finger about tray 2 is stuck. Take yiur finger and push it until it is free and not stiff.

Posted on Jun 15, 2010

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The tray 2 on the 3600 is released form its locked posotion when you push the tray in by a finger that is mounted on the metal base of the printer. If that finger is broken, or what I have found is the customer sets the printer on a cabinet or something else where the middle of the base of the printer is not supported and the middle of the base bows so the the finger does not catch the tray relase any more. I have not been able to find the part # for the finger, but all my problems have been the bowing of the base.

Posted on Feb 27, 2009

  • David M. Haines Feb 24, 2014

    pc relay board on bottom of unit inside under plastic cover has been the usual cause of this failure for me hp part # RM1-2632

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Its the first finger sensor right above the tray 2 that gets stuck. It should move freely.

Posted on Jan 08, 2009

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