Question about Nortel MERIDIAN M2250 ATTENDANT CONSOLE (NT6G00-35-003)

1 Answer

Extending a call to an external telephone number

Our receptionists' M2250 console will lock up when she tries to extend or transfer the caller to an external cell phone number. She's always been able to do this, then out of the blue, it stopped working. She answers the call, presses 9, and then the number to be dialed. She waits to make sure the external phone rings, but once she presses the Release button, the call gets disconnected. The Release button works for all other calls.

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  • kritchie Jul 23, 2008

    Thank you. For now, the reset on the M2250 seems to have worked. We did a test call and passed it through to a cell phone and the call stayed connected.

  • Anonymous Mar 20, 2014

    This a hotel application in which calls will be screened locally then transferred offsite to a call center. I created a system speed dial and can conference a caller with the call center but I can not release myself from the call.

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  • 19,396 Answers

You need to divert the calls.
Check this user guide

Posted on Jul 22, 2008

  • Ginko
    Ginko Jul 22, 2008

    try also disconnecting reception console from power (unplug cord) for five minutes, see if this reset.
    To transfer a call to another
    extension the right procedure is:


    you are on a call

    press Transfer
    or feature
    7 0


    dial extension number

    extension answers

    announce call

    press or rls
    to ok
    connect call

    Ensure she is transfering call correctly.






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