Question about Sony Cyber-shot DSC-W50 Digital Camera

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Cybershot sony digital camera

Please fix the problem with my lens pulling on and off. can't seem to get the camera turned on. What do i do?

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You have to give more details. Describe how the camera has been treated, such as was it dropped? Has the lens been impacted?


Posted on Aug 04, 2008

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Posted on Jan 02, 2017

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Sony Cybershot DSCW350 - Camera got dropped with the lens out. While I was able to straighten it out, the lens will no longer completely close (although it clicks like it is trying to) and I continue to...


It seems that some small part inside the lens is broken and prevents moving. Usually not fixable by user :-( I am afraid you will need help of service personnel.

Jun 19, 2011 | Sony Cybershot DSCW350 Digital Camera

8 Answers

On my powerShot SD 800 IS-Lens won't extend and retract properly-Seems to stick-Then camera screen gives me the message "lens error" Restart camera" which does not fix the problem..The last...


Hello there.

Unfortunately this is a well known problem, which affects many models of PowerShot cameras. Llease click http://www.e18error.com/ to find out more about this problem, with instructions included on how to attempt to repair the problem.

A summary of the steps are as follows:

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

Hope this helps.

May 03, 2008 | Cameras

1 Answer

Lens Error !


Hi,

Follow the above steps:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in and turn the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. Error E30 means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras AV cable, and turn the camera on in picture review mode. Have no idea why this would work, except that quite a few people have reported some success with it.

Fix #4: Place the camera flat on its back on the kitchen table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum cleaner.

Now we're entering into the realm of potentially damaging your camera in conducting the fix. Take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. A lot of people have reported success with this method. HOWEVER, there is some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables.

Fix #7: Try forcing the lens. Many people have also reported success with this method. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include pulling, pushing, rotating or twisting on the lens barrel while hitting the power button. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the lens barrel side that has the largest gap. While doing these, listen for a click that indicates that the lens barrel guide pins have reseated in their guide slots. If you hear this click, immediately stop and try the camera. The following photo illustrates unseated guide pins that would cause a lens error.

Goodluck,
Please don't forget to rate me as fixya..

Feb 01, 2008 | Nikon Coolpix 5200 Digital Camera

1 Answer

Hi, my Nikon Coolpik S8100 camera lens seems to be stuck and not extending. When I turn the camera on, it makes a clicking sound and the lens does not come out. Please help!


try manually pulling on lens housing while powering on. if there is a grinding noise the gears are probably missing teeth.

Mar 21, 2011 | Cameras

1 Answer

Sony cyber shot camers lense will not open. it seems to be stuck or jammed


The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started having trouble.


Here is how to fix it.
Before trying any of the suggestions, make sure your Camera has fresh batteries in it.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

I hope this helped you. Thank You for using FixYa

Jan 12, 2011 | Cameras

1 Answer

I get "Lens error, restart camera" when I turn it


The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started having trouble.


Here is how to fix it.
Before trying any of the suggestions, make sure your Camera has fresh batteries in it.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

I hope this helped you. Thank You for using FixYa

Jan 10, 2011 | Canon Cameras

1 Answer

I have a nikon p100 , it keeps on giving me the lens error message even though the cap is off. Please it's ruining my holidays.


The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started having trouble.


Here is how to fix it.
Before trying any of the suggestions, make sure your Camera has fresh batteries in it.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

I hope this helped you. Thank You for using FixYa

Jan 09, 2011 | Nikon COOLPIX P100 Digital Camera

1 Answer

When i turn on my sony Cybershot DSC-p93 the lens zooms in/out then "turn the power off outomatically and on again" i did that but the camera still won't work. also when i turn on the camera,the...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.
Pay particular attention to Fix #1 first (in other words, how old are your batteries?).

Dec 22, 2010 | Sony Cyber-Shot DSC-P93 Digital Camera

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