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Sounds like both are about 8 degrees over optimum, if your thermometer is accurate. Can your freezer keep ice cream hard?
Usually, one control affects the temps of both chambers, and the other affects the balance between them. Your balance seems ok, so if you're unable to set it to run longer/colder overall, and your ice cream is not firm/hard, this could indicate a more serious problem. Airflow is important, so you should avoid loading in such a manner that restricts airflow within either side, and verify that fans run when door switches are actuated.
it may be that your fridge is now low on freon the techs now do not know what to do the best thing to do is to call the tech and ask them to test the compressor pressures and see if it is low on charge. unless you know how to take the lower back panel off (the one that is probably cardboard) and feel the lines on the compressor and see if it is really cold and really hot that means that it is cooling properly but if it feels a little warm cominv out of the cooling side and hot on the return side then you need more freon.
Check to see if your hear your evaporator fan is running in your freezer, then check behind the refrigerator and see if your condensor fan is running. Make sure your condensor coils are clean under your fridge. Your symptoms are leaning towards dirty condensor coils. Good luck!
check the fan that runs between the freezer and the fridge --check fan for ice blockage -debris-or damage / clean or clear blockage --if not running test wiring and connections as well as motor /repair or replace //also check fan damper is not frozen or blocked its flap that opens and closes for air to flow //----ur fridge side is cooled from the the freezer side the cold air is blown in from the freezer if fan or damper is not working correctly than fridge is usually warm and freezer is working properly
I think you have a fan problem. Your refrigerator mus have a bad fan or not working fan. I suggest you full out the refrigerator and open back lower cover. Two months ago, I have a problem like your. I fixed by replace a fan. You have to options to fix it.
Option 1. Check your refrigerator's fan with voltage. It think it should be 120VAC. If yes, you can buy a fan from electronics store (it cost about $12.00 to $17.00). they you remove the old fan and its motor out. Install the new fan in. Then you need to drill 4 holes to tie the fan. By doing this, you keep the fan running stable. The fan won't vibrate.
Option 2. You can go online to this website partstore.com and buy an exactly the one you need and replace the old one. It cost about $40.00.
ok 1 of two problems defrost heater and thermostat
evaporator fans going bad just verify that the fans run if not I've seen on some side by side that the defrost thermostat controls the evaporator fan. jump the wires passing a pin trough the two wires of that defrost thermostat (usually brown/pink or orange/pink) if fan turns on theres go your defective part. the defrost thermostat usually in these model is a L 40 or L 45.
What happens is the defrost is controlled electronically from a circuit board, when this goes bad, the freezer quits defrosting, and freezes the fans that circulate air through the fridge side of things.
To check this, unplug the entire fridge, leave the freezer open, wait for it to defrost a bit, if this causes the fridge to start cooling again when you plug it back in, then its the defrost. You should also see ice crystals on the back of the freezer just under the icemaker.