Question about Creative Labs Zen Vision Digital Media Player

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Zen vision m not recognized

I have creative zen vision m 30gb and my computer deos not seem to recognize it. when i opened device manager the mp3 player is marked with a yellow sign and i don't know what to do is there a driver availible for mtp devices such as zen vision m?

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  • SonuGupta Mar 25, 2009

    My Creative Zen Vision M is not even recognized by My Laptop. I have WMP 10 and Service pack2 . Could you please let me know the solution if possible.

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Same problem. Solved by downgrading Windows Media Player to v.10. Do it through Control Panel and click Remove WMP11 and WMP11 runtime. Restart, connect your player and if not recognized do go to Control Panel=>System=>Hardware tab=>Devices. Find Portable Devices drivers in the menu and click Uninstall MTP device. If still not detected, go to Control Panel=>Detect New Hardware and run that. The player should connect automatically. WMP 11 has a glitch that disallows 3rd party MTP players. Intentional or purposeful? Ask B. Gates.

Posted on Aug 22, 2008

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Make sure your Windows Media Player installation is complete and uncorrupoted. Try reinstalling WMP11 from the Microsoft website (WGA workarounds do not work for this purpose). Also try updating your USB drivers: just delete the existing ones in Device Manager, reboot and let Windows reinstall them.

Posted on Dec 31, 2008

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1 Answer

I have had my creative zen for a couple of years, but haven't used it in a while. I plugged it into my computer and it doesn't recognize it any more. It says creative zen is not connected. what do I need...


First, reset the music player by pressing and holding the Reset button for 30 seconds.
After resetting the player, connect it to the Computer and restart the Computer to check if it's recognized.

If the Computer still doesn't recognize the music player then open the Device Manager by pressing the "Windows logo key+R key" simultaneously and typing devmgmt.msc in the Run dialog box and clicking OK. In the Device Manager, check if there is any exclamation mark visible, if there is any then right click on it and uninstall it. After uninstalling all the devices with exclamation mark, restart the Computer with the player remain connected to the Computer.

This will make the Computer recognize the player.

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My PC can't seem to recognise my Creative Zen Vision M 30gb anymore. It has been working fine but today nothing doing. The display on the device says it is docking when I plug into PC but PC says it is not...


What you have to reset is the PC, not the Zen.

Try unplugging the PC AC cord for ten-fifteen minutes. This will drain power and get rid of electrostatic charges accumulating on USB connector contacts.

If that does not work, check USB status in device manager, and test the Zen with a different cable. Also test the unit on a different computer.

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Zen Vision M 30Gb Mp3 player wont turn on


remove the battery, if you let the battery connecters hit the terminal a few times it works a a manual reset it works with almost anything

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I cannot use my ZEN Vision M 30GB


Make sure you have at least Windows Media Player 10 installed on your computer.

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I have a Zen Vision M 30G, and this is what worked for me.(Widows XP home Edition. First you're going to want to transfer all your files back to your PC to back them up. I've found that even though you can't transfer from your PC to Zen, you can transfer from Zen to PC. Connect your player, and after your Pc recognizes it go to My Computer>click on your player, it should show up as "storage media.">then you right click on it, then select "reformat." A warning should pop notifing that you will lose all you data. Click yes, It should take less than a minute to complete. So essentially you have just wiped your Mp3 player's hard drive clean. Now transfer all your backed up files back to your player.

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1 Answer

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See the solution for PC not recognizing your player. You should downgrade to WMP10 by uninstalling WMP11 and WMP11 runtime. Uninstall portable device drivers from System menu and restart the computer. Replug the USB and the player should now be recognized. 

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Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize


If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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