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IS THERE ANYTHING SPECIAL I HAVE TO DO WHEN FIRST USING THE GARMIN 350....I TURNED IT ON AND IT WONT PICK UP THE SATELITTE

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Hello gdepari,

Take the GPS outside into an area with a clear view of the sky and turn it on. The unit may take up to five minutes to lock onto satellites and determine your current location. The GPS needs to receive data from at least three satellites. If you are operating indoors, in a vehicle, in a city with tall buildings, or in an area with tall hills or mountains, your view of the sky may be blocked. This can prevent the GPS from locking on or can cause it to take additional time getting a satellite lock.

Best Regards,
Ken
"Go Ahead. Use Us."

Posted on Jul 22, 2008

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I own & operate the electronics repair company, Westek Electronics in Nashville, TN. We repair & refurbish GPS units among other things. We have repaired many nuvi 350/360 units with this issue.

This issue is typically due to a hardware malfunction and cannot be remedied by software upgrades, resetting, etc.

Do this test:

  1. Strip a ¼” of a wire twist-tie end (the kind found on bread wrappers) bare exposing the fine wire core.
  2. Power up your nuvi 350/360 and confirm that you are not receiving any signal.
  3. While still powered on, insert the bare-wire end of the twist-tie into the center female external antenna jack located on the side of the antenna. If done correctly the external antenna jack will firmly hold the twist-tie in place. You cannot damage the unit by doing this.
  4. If you now have satellite reception then proceed to step 5. If you still do not have any reception then I have no further advice other than to try all of the update/reset procedures. If all else fails return to Garmin for repair.
  5. Once you have established that you have signal using the twist-tie, remove the twist-tie and confirm signal loss.

Your choices to remedy this issue is as follows:

  1. Purchase & use an external antenna.
  2. Return the GPS to Garmin for repair ($175 if its out-of-warranty). Or,
  3. Send your Garmin Nuvi 350/360 to us for repair. We charge $55 (return shipping included) to repair this malfunction. We can also accommodate this repair transaction via eBay in order to provide you with additional reassurance (an addition $5 is added to cover eBay fees, etc. when using this option). Our eBay ID is westek_electronics, feel free to review our feedback ratings. Our repairs are covered by a 30-day warranty. If for some reason we are unable to successfully complete the repair we will return the unit to you and charge only $10 for return shipping. To initiate your repair contact us at westek12@hotmail.com.

Hope this helps.

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I have being having similar problem as every one else. There is nothing wrong with your Nuvi. Garmin (the company is the problem) they are trying to make you buy a new map--Not Exactly Cheap--Do Hard Reset and solve all the problems.

1) Place a finger (Any finger, middle finger worked for me!) at the left lower corner and turn on the Nuvi unit a message appear saying "Do you really want to start up in maintenance mode?" tap Yes
2) At the Maintenace screen tap clear user data (this will restore to factory condition) and follow the instruction on adjusting your prefered setings.

3) turn it off and Repeat step 1, this time when you get to maintance screen tap on "Clear waypoints" and follow the instruction. Let it sit for about an hour then voila.

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