When I click on the HP Solution Center icon to scan something the program comes up but has this message "HP Officejet Pro 8500 A909g Series Disconnected". Everything is connected and when I restarted my computer it worked 1 time and then when I tried to scan again the same message came up. What should I do?

for this you have to strip the printer. your wast tank is full. you can take it out and clean it whit worm water. hope this will help

HOLD 9 AND # IN AND POWER UNIT ON

Hi, here's the solution:

• on the computer look for hp solution center icon.
• double-click to open it.
• if you installed the software that came with the printer without any problems you should be able to open the application and see scan document,scan picture menu,etc.
• click on scan picture button (you must be on the homepage to see this option).
• click on picture to file
• click change settings
• scan shortcut settings will come up.
• look for output type
• click from the drop down box to select black and white.
• click the DONE button
• click OK on the next page or SCAN
• hit finish when done scanning

Hi,
Here are some steps can help you.
Use only New Original HP ink
Restart the printer
Rreseat the ink cartridges
Update the firmware, download it from the link, make sure that you choose the correct operating system, and follow the on-screen instruction.
Check the ink levels, click Start , click All Programs, click HP ,click HP Solution Center, click Settings , click Printer Settings , click Printer Toolbox, Click the Estimated Ink Levels tab, note which cartridge is low on or out of ink
Restart the printer.
I hope this will be able to help you resolve the issue.
Thank you for choosing Fixya.

Introduction You might need to perform a partial reset to restore the HP All-in-One to proper operation. A partial reset does the following:

• Resets the user settings to the factory defaults.
• Resets the language and country/region settings on some models.

Performing a Partial Reset of the AiO Follow these steps to perform a partial reset, depending on your product model. For help finding your product model, click here. HP Officejet Pro 8500 (A909a) All-in-One Printer This model has a two-line display.

1. Unplug the power cord from the HP All-in-One.
2. Wait for 20 seconds.
3. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
4. Release the buttons after the HP All-in-One starts up.

HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers These models have a touch-screen display.

1. Touch the Setup () icon.
2. Scroll to and touch Tools.
3. Scroll to and touch Restore Factory Defaults. A Defaults Restored message displays.
4. Press the Cancel button to return to the main menu.

If i answered your question, please don't forget to rate me. :-)

HP Officejet Pro 8500 (A909a) All-in-One Printer This model has a two-line display.

1. Unplug the power cord from the HP All-in-One.
2. Wait for 20 seconds.
3. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
4. Release the buttons after the HP All-in-One starts up.

HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers These models have a touch-screen display.

1. Touch the Setup icon.
2. Scroll to and touch Tools .
3. Scroll to and touch Restore Factory Defaults . A Defaults Restored message displays.
4. Press the Cancel button to return to the main menu.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Go to HP Support & Drivers.

If you need more help come back.

Post / thumbs / testimonial are welcome!

you need to install the software driver of your printer to the computer where your printer is connected.you can command the scanner at the computer not on the printer butoons.just click the scan button on the printer icon...tnx and goodluck!

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DRIVERS
click on the Printer

HP Officejet Pro 8500 All-in-One Printer - A909a

HP Officejet Pro 8500 Premier All-in-One Printer - A909n

HP Officejet Pro 8500 Wireless All-in-One Printer - A909g

for following Operating System
» Microsoft Windows 7 (32-bit)
» Microsoft Windows 7 (64-bit)
» Microsoft Windows Server 2008 x64
» Microsoft Windows Server 2008 W32
» Microsoft Windows Vista
» Microsoft Windows Vista (64-bit)
» Microsoft Windows XP» Microsoft Windows Server 2003
» Microsoft Windows Server 2003 64-Bit Edition
» Microsoft Windows 2000 Server
» Microsoft Windows XP x64
» Microsoft Windows 2000
» Mac OS X
» Linux

Follow this link to HP Customer Care: http://h10025.www1.hp.com/ewfrf/wc/pfinder?lc=en&dlc=en&cc=us&lang=en&tool=&query=OfficeJet+Pro+8500#N447

Select your OJ Pro 8500 Model (A909n - basic, A909g - wireless or A909n - premium). On the next page, Select 'manuals'. From there you can access (read online or download & safe to your hard drive) all of the manuals.