Question about NetGear WGR614 Router

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Netgear router problems

I have had my Netgear WGR614 V.6 home router for 2 years now. Has worked flawlessly the whole time, except for the occasional power outage reset. Now, I cannot connect to internet while wireless suddenly. I have one laptop at home which still works while being wired through my Lan 1 port. I took my laptop to a WiFi hotspot and no problems. This leads me to a connection/software issue with the router.
I called my ISP first to check the modem. No issues there. Then I called Netgear support. They ran me through uploading latest firmware. After much time on the phone, I was told that I would receive a callback within 2 days with a possible solution because all options had been tried. It has now been a week.
I realized that the tech support never even had me reset the thing, so I followed the instructions on my router support page to no avail.
So, I am still stuck with a router that connects through the LAN, and the proper lights are on wired and wireless. It even shows that the network is connected on the PC, sometimes full, sometimes limited connectivity. I sure that I have messed up the process somewhere, but can't wrap my head around it. I have also shut off my windows firewall and disabled the router security as well.

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  • jjwally Jul 22, 2008

    Already disconnected and reconnected a million times. I have tried starting a new network with new encryption keys to no avail. Also, same issues listed with no encryption as well.

  • jjwally Jul 23, 2008

    I was able to set up a test network and see it, but am not able to connect to internet. I get a limited or no coonectivity part of the time and after restarting computer, I get full connectivity, but still no internet. I have run a virus scan but nothing unusual. You suggest an IP conflict. What is that and how do I troubleshoot that? I know how to run ipconfig, but don't know what the info means.



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Disconnect wireless connection from laptop and connect it back, ensure that you are connected to your own wireless networ and thet the encryption key is correct.

Posted on Jul 22, 2008

  • Ginko
    Ginko Jul 22, 2008

    Then, if you know how to set up your network, set a new wireless and save settings, if you do not do save all the router will lose setting on startup.
    Does not matter if you set security at this point, put no encryption.
    Call the new wireless (set up network id ) to 'test123', with no encryption (unprotected).
    Check on your laptop now, if you cannot see the Test123, but you can see other wifi networks, then it is likely a faulty router (often broken antenna contact).
    If you do not see any wireless at all, either you live in a lonely place or your wireless network adapter in laptop is faulty, replace drivers or reinstall it.
    If you see test123, connect to this network, if internet does not work after connecting to new test network, then your connection had limited connectivity, probably an IP conflict or a virus on laptop, in this case you need to troubleshoot further.

  • Ginko
    Ginko Jul 23, 2008

    If yoau really wont to troubleshoot this you have to proceed the following way:

    1 - Identify cause for the problem - You need to understand if it is the router or the computer connected with wireless. Test using a different laptop, eventually borrow it from a friend, If the new laptop works, then it is not the mrouter.

    2A Problem is with router (no wireless device connects to router)-
    You did already a lot of job on the router. A router is not an expensive part , just replace it.

    2B Problem is located on your laptop (You can connect with different laptop)-

    • Try first removing your wireless adapter from installed hardware on device list. Disconnect adapter if external or tur it off if internal. Chose delete files if required. After this reinstall drivers , this will fix many TCP IP problems.

    • If you are using an external (PCMCIA/USB) wireless card just replace it.

    • Reinstall the system, some of the services concerning wireless network may be corrupted. Before reinstalling Window I boot windows from a special CD to verify if it is a system problem. Not having this tool all you can do is booting from 'Safe Mode with Networking and test it.

    • Check that TCP-IP has been set up properly in netwrk connection properties. Most network require dynamic tcp/ip check that is not set to static.

    • Re-assign mac address to wireless adapter, this can solve IP conflicts. There are several ways to reassign MAC address here is one, google out to find more.

    • Check for viruses , malaware etc. use Hijack this to get a system log, eventually post log here, I will answer within 24 hours.

    • Find someone like me in your area and call him, we fix hundreds of routers in same conditions every year, all we have got to do is spend some time in locating the problem to find out what part is to be fixed or replaced.



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