Question about AT&T Sony Ericsson W580i Cell Phone - White
I am living in Hosur and working in private concern.I have puchased Sony ericsson mobile,model:W580I on June 2008 from Dream world show room at Hosur.I have paid Rs.10,250.00 for that.I had good confident on Sony ericsson as quality and performing well,that's why selected that.But my mobile was switched off manually and again when i wanted to switch on,it could not get it on.Please note that this is happened within 32 days and also note that mobile was not dropped down and not put in water.Eventhough it has happened by itself.Really it was very shock news and I felt very bad and hurted lot.I have handed over the mobile to show room for verification and they said it has to be sent for servicing.Again I was shocked within short time this is the scenario,how can i depend?Once I get job sheet number, i will provide that.
I hope you understand my feelings and feed back as early as possible.
P. Senthil Kumar
Subject:“Case : 72366736”
With reference to my earlier mail, i would like to provide the job sheet no.:SES08BLR15485 and I understood from your auto reply mail, my complaint was registered to you.Yesterday I have got job sheet no. from Dream world show room at Hosur and I was told that mother board has to bereplaced.Really I was shocked and felt that within 32 days such major complaint has received,then what about shelf life of the mobile. I would like to know whether this model has any other market complaint earlier.I was getting one error message also as "Ciphering is not provided by operator and
insecure transmission" while calls are getting connceted.As per my
knowledge mother board replacement as good as converting to new mobile and all this process will take around 15 days,which i am lossing from my warranty period.And also let me know after replacement of board, do you give warranty for minium 2 years from date of receipt of mobile?I hope you understand customer feelings and do the needful.kindly provide the new piece,which
is not troubling me in future.
I have enclosed earlier mail also for your reference.I am waiting for
your valuable reply within 3 days.
I cant really say much but this model has had all differernt problems with everyone. im on the phone now with the warranty to have them send me a new model other then sony ericcsson they have sent me more then 3 phones to replace my phone....
so now im on hold to get a brand new and different model.
Posted on Jul 29, 2008
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