Question about Epson CX3810 Stylus Color All-In-One Printer

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Paper jam Paper catches on outside edge and pulls unevenly and just stops although I can hear the printer rolllers turning. The intended file is printing on nothing I guess, but not on the stuck paper. If I leave the stuck paper in and try to print again, it is pulled a little further into the paper path and crumples up. I cannot see anything blocking the paper path by viewing it from above the entry area. Nothing can be seen by looking at the exit part of the paper path. I would like to dissasemble the printer chassis to take a look at the inside of the paper path, but I discovered that the screw heads are either hidden by plastic caps or have uncommon designs.

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  • DubbleA Jul 22, 2008

    I do not understand what "Wiz" is saying. Are u recommending that I resort to professional printer repair? That is what I am trying to avoid.

  • DubbleA Oct 13, 2008

    Wow! Now that seems like a very simple solution! You took a very calm, look-for-the-simplest solution-possible approach,and it worked! Unfortunately, those simple approaches usually don't work for the average bear. I also solved my problem with a similar long-shot approach. I hauled my stuck printer to my local handy hardware store and asked the handy man there if he knew a way to open and fix it. He said no, sorry. BUT his cashier said, "Hey, you can have my son's old printer!" She brought it to the front counter from the back of the store where she had been storing it for months, and said, "Take it, it's yours!" You know what? It was the exact same model as mine! It had some missing parts and clogged ink nozzles, but was as good as new after I cannabalized my printer for the parts and ink. Luck sometimes favors the technologically hapless of us ... I WILL eventually TRY YOUR METHOD ON MY OLD STILL-STUCK PRINTER, but that is now no longer a priority for me, because of my prior good luck. THANKS!

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My CX3810 started doing the very same thing. To solve the problem, I un-plugged the printer, turned it upside-down (while holding the scan-bed cover closed) and shook the printer vigorously for a few seconds. Lo and behold, a small, white finishing nail, a peanut and a ball of fluff fell out of the slot where the paper loads. I sat it down, plugged it back in.... works flawlessly again. Hope this helps.

Posted on Oct 12, 2008

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Change the printer roller your problem will solves u have to with a professional printer repair

Posted on Jul 22, 2008

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There is no paper jam but printer keeps clicking to pull paper thru then goes to paper jam. How do i fix it


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I had paperjams and i pulled out the paper from the front of the printer. I have done this more than once. I then found out recently that it was best to remove the back and pull ot the paper. Could...


I always recommend that paper jams be removed in the direction the paper would normally travel. Forcibly removing jams generally will not damage rollers, as the hardware tend to cause paper to tear before anything breaks. Removing paper jams in the wrong direction however can break one-way "finger" paper path sensors occasionally. If you are not experiencing a jam every single print, you are probably in good shape.

As for cleaning the rollers, if you have taken the rear door off the printer you are halfway there. You should be able to turn the rollers in one direction or the other by hand. There are plenty of products out there to clean rubber rollers (I use Blow-Off Rubber rejuvenator) but rubbing alcohol on a cloth can work as well. Turn the rollers to get at the entirety of them and scrub along the length with an alcohol dampened rag.

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Clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.

Pull the paper tray completely out of the printer.

Pull the jammed paper up and out of the printer.

Press the cover release button and then open the front cover.

Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Open the jam clear cover. Pull the jammed paper out of the fuser unit.

Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

Pull the Duplex Tray completly out of the printer.

Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit assembly back in the printer.

Put the paper tray in the printer.

Close the front cover.

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1 Answer

How to open drum to remove the jammed paper inside


Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!!
1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared.
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
8. Pull the Duplex Tray completely out of the printer.
9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
12. Put the drum unit assembly back in the printer.
13. Put the paper tray in the printer.
14. Close the front cover.

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Repeated, Unexplained Paper Jams With Little or No Damage to the Paper ID:ENUS5286 null.gif null.gif null.gif
IMPORTANT: The printer should rest on a surface that is flat, level, and uniform. This is for safety reasons as well as for paper feed reliability. In the bottom left corner on the front of the printer, as well as on the duplexer and each paper feed option apart from the 2000-sheet feeder, there is a shaft that rotates as the main drive motor in the printer operates. The purpose of this shaft (called the Power Take Off shaft) is to turn the pass-through rollers in the option below. The Power Take Off (PTO) shaft rotates during the printer's POR as well as any time the main drive motor turns, including while paper is feeding from any source and when the toner is agitated in the cartridge.
If the printer is on an uneven or non-level surface, the PTO shaft may not make full contact with the bevel gear on the lower options.
If the printer is on a surface that is not uniform (such as a carpet or foam padding), the PTO shaft on the lowest option may catch or bind, causing the paper feed operation to slow or stop completely.
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Hi Jocase, there is most likely a foreign object in the paper path of your machine. Often tipping it on it's back will dislodge the offender, but not always. Take an A4 sheet of thick card (the back card off an A4 refill pad is good for this) and push it backward through the paper path. Start where the paper normaly comes out and feed the card backward throught hte exit rollers, and on toward the main feed rollers. Don't go too far to the right side (wear the head "parks") as the paper sensor could get broken off. Persuade the card through the rollers and gently tease it in in out. Tip the machine on its back again so anything dislodged is encourage to come out. Work the card in and out GENTLY taking care not to exert too much force. If nothing falls out, you may have to dismatle the machine to get to the ASF to manually remove the oblect. If you intend to dismantle the machine, get a manual from http://TheServiceManualShop.com to make sure you do it right without breaking anything.

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