Question about Logitech Harmony 550 Remote Control

3 Answers

Remote seems 'dead' unless plugged into USB

Just bought a used Harmoy 550 on eBay and it only lights up or shows any text when the unit is plugged into the PC / setup software.

I tried multiple sets of batteries, but it seems dead in the water unless it's plugged in.

Any ideas?

Posted by on

3 Answers

Hold down power button while connecting usb to PC. Goto Logestic home site then support and download firmware.

Posted on Oct 14, 2008

I ended up getting a replacement unit from the eBay seller (it was still under warranty). I never could fix the original one I received, with firmware updates or anything...sorry!

Posted on Oct 06, 2008

I got exactly the same problem. 

Posted on Oct 06, 2008

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Posted on Jan 02, 2017

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Remote is in safe mode


You can try this solution to your Harmony 550 Safe mode problem:

Harmony 550 Safe Mode Fix Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Hope that helps.

Aug 18, 2009 | Logitech Harmony 550 Remote Control

2 Answers

It says safe mode


Hey!

I got my Harmony Remote stuck in safe mode and found the following link that got it working properly!!!

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

I hope this helps!!!

-Kennedy

Aug 05, 2009 | Logitech Harmony 550 Remote Control

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