Question about LG LRTBC1825T Top Freezer Refrigerator

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Brand new refrigerator not cooling

I bought a 466 lit top freezer model , last month.
It cooled well for a month and suddenly a few days back I realized that the things in the fridge were getting spoilt as the fridge wasnt cooling. All the ice cream in the freezer compartment was also molten.
I called up the LG call center , who sent 'supposedly' an engineer. He opened up the fridge and said sensor not working...and that the fridge is supposed to run at zero degree temperature. All that he said sounded like rubbish and poor knowledge.
LG service is very poor.
I can see my 40,000 bucks gone with this stupid refrigerator.
What can i do ? Help.

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  • rinabana Jul 23, 2008

    Thanks for trying.

    Well we bought the Fridge from Reliance digiworld, AMBIANCE MALL,Gurgaon.

    It was cooling well for one month.

    What you have asked....the fan in the freezer is running.The freezer is now cooling well. However the lower section is not cooling as much as it should.

  • rinabana Jul 23, 2008

    can you tell me where exactly is the damper door in the fridge located? Thanks

  • Anonymous Mar 29, 2014

    I feel cooling air in the bottom freezer but not in top compartment



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Ok what he was trying to say is that the freezer does all the cooling for both sides as nothing in the fride side cools and in order for the fridge to reach its proper temp the freezer should run any where between -0 to-10 then the fan in the freezer draw-es air from the fridge and cools it and circulates to the fridge now i need to know a few things is the compressor running is the freezer fan running do you see any frost on the back wall of the freezer section is the fan running in the back that's near the compressor to cool the condenser coils then i can better advise pleas hold my rating till we are done where did you purchase the unit

Posted on Jul 22, 2008

  • robert samples Jul 23, 2008

    i need a temp reading in the freezer as i stated the freezer needs to be at least in the minus region now stuff freezes at 32 f but that's way too hot for the fridge to cool properly also there is a damper door to let cold air in the fridge find the vent inlet to the fridge and feel it for air flow if its weak see if the damper door is sticking or shut if its not operating see if you can prop it open about half way Manuel and block it open about halfway with something a piece of card board or something but not wide open as this will freeze everything in the fridge if this works then call lg and tell them to fix the damper door if it don't and the freezer is above +8 degrees tell them to send you a new unit im sticking with you till we solve this im a real tech so let me know



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