Used printer very little over period of 6-ish months, but previously worked very well. Now it won't recognize the magenta cartridge. Have only used OEM cartridges. When error received, ink tank was about 1/2 full and had not been touched or monkeyed with in any way. Replaced cartridge anyway -- still won't recognize cartridge. What now? The machine is locked up.
Just a few weeks ago I bought new ink cartridges from Cartridge World. They worked find until about 4 days ago when my printer couldn't recognize the cartridges anymore. I did not change anything or even open the cover to my printer.
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Re: cannot recognize ink cartridge
I have about 6 canon printers with a 3in 1 using PG40 and CL41. I have never encountered the problem you have. I have looked into some other sites and noticed a number if CLI-8 cartridges being replaced by Canon. I think there are only 2 probable problem areas, he cartridge or the software you are using. I suggest you call up Canon and complain about this problem. Seems like you got the printer 6 months or so ago. You should able to get to do something like replace the printer or cartridges. I'm assuming that you don't refill or have your cartridges refilled so the contact points should not be messy w/ ink. You can try cleaning the contact points on the cartridges and printer. But I'd call Canon and explain to them the situation and see if they can solve your problem. Solve I'm implying is to replace your cartridges or printer. Let me know if this helps.
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Yes - if they are not used they will dry up and be unusable. Unfortunate but you need to replace them. For future ref - IF they will not be used in 4 - 6 months pop them out and put scotch tape on the head where ink comes out and that should keep them good for several months.. I have done that and close to a year later - was fine. Hope this helps :)
The cartridge you have change are did not much or not compatible with your printer. You just buy a cartridge with the same brand of your previous cartridge that used and to make sure that your printer are recognize it. Because some compatible ink are cannot be recognized by other printer.
Hello , Start by opening your ink cover and read the LCD screen; this will alert you as to which ink cartridge is not being recognized; make sure the cartridge that it is telling you is empty has been changed. If the unit is still not recognizing the cartridge you have changed, follow the steps below.
Unplug the power cord for the printer unit.
Open the ink cartridge cover and remove all ink cartridges.
Close the ink cartridge cover.
Plug the power cord back in.
Reinstall the ink cartridges.
Make sure that your ink cartridges are full and that they are genuine brother inks; refills or generic ink cartridges are not guaranteed to work properly. Thanks,
if you refill the same cartridge that was in the printer
the printer would recognized the cartridge as being out off ink
you need to install another different black cartridge
the printer will identify this as a new cartridge
you then reinstall the previous cartridge back in
the printer will now recognized it as a new cartridge
I had the same problem. I was using original brand cartridges and it was still not working. Here's how I got it to work. I recommend doing each step and then trying to print a test page to see if it is working.
1. I used a Q-tip with Isopropyl Alcohol and cleaned the gold contacts on both the cartridge and the mating contacts in the printer.
2. Then from the Setup Menu, I found a menu called Tools. From there I ran "Align Print Cartridges".
3. From the same menu I also ran "Clean Print Cartridges"
4. I then ran a few test prints by going into the Setup Menu and then choosing "Print Report" and then selecting "Self-Test Report". It prints grid patterns in black & white as well as magenta, yellow and blue. The black grid pattern had some missing lines until I printed this report a few times.
5. I made a few photocopies and now the printouts no longer have large stripes of missing ink as it did in the earlier steps.
I too was getting the error for unrecognized ink cartridge. Then the
little green circ board fell out of the end of the ink cartridge and it
hit me that maybe if I put in the little green circ board from the old
ink cartridge of the same color, then maybe the ink cartridge would be
recognized. It worked! So don't throw out an ink cartridge that still
has ink just because of that error and hold onto your empty cartridges
in case you need the little green/gold circ boards.