Question about 2wire 2700HG-B Router (2700HGB)

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Need MDC password.

Can not get into management diagnostic console.

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Posted on Jul 27, 2008

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I need a password. Tried this password - 3155304945 - that was on unit but would not work


To reset password with software version 4.25.X or higher:

  1. Click I forgot the password to receive a hint to the password. 3.7_reset_pw_001.jpg
  2. Click I still can't remember the password if the hint does not help. 3.7_reset_pw_002.jpg

    The Reset System Password page opens, asking for the "System Key." This is the 10-digit WEP key from the bottom of the HomePortal. (The printed number stays unchanged even if you have changed the wireless security settings on the unit.)
    3.7_reset_pw_003.jpg

  3. Enter the 10-digit WEP key, select a new password, enter it again to confirm the password, and give yourself a new hint to the password.
  4. Click Submit and your password is updated.

Temporary Passwords:
A customer may call in stating that their 2Wire is asking for a temporary password. You will need to use CMS to reset their Gateway password.
temporary%20password%20reset.png

  1. Open CMS
  2. The customer will read you the 20 digit code they see on their screen
  3. You will generate a temporary password that is only good for 15 minutes.
  4. The customer will enter the temporary password then create a new password.

After 15 minutes both the 20 digit code and the temporary password expire. If the password process has not been complete in this time frame the page will need to be refreshed for a new 20 digit code.

Now you can use the new password to enter the HomePortal protected areas and the Management and Diagnostic Console.

Nov 15, 2010 | 2wire (1000-400108-001) Router

2 Answers

I dont know crouter configuration


Hai,

Look at your computer's IP configuration. Go to Network and Dial-up Connections, RIGHT CLICK on your network and pick PROPERTIES. Click on the Internet TCP/IP protocol, then click on the PROPERTIES button. Make sure that your settings are OBTAIN IP ADDRESS AUTOMATICALLY.

Then get into your status screen and look at the GATEWAY address. Is that 192.168.0.1 ?

(If you are using Windows 95/98/ME, then go to RUN and go to WINIPCFG)

You can also use the COMMAND PROMPT and type IPCONFIG and it will show the Gateway address. If the Gateway address is slightly different, then try to get into it at that address.

Also from the COMMAND PROMPT, (or MS-DOS window) you can use the PING command. Just type PING 192.168.0.1. If your router responds, you might be OK.

Look at the lights on your ethernet card. Is it GREEN, or does it show YELLOW.

Try rebooting your computer and using PING again.

Then the problem presist it's possible that this Router is NO GOOD.

Hope this Helped!

Aug 27, 2009 | Routers

1 Answer

2WIRE HomePortal 1800HG Router constant disconnecting


I HAD THE SAME PROBLEM , had to contact 2wire directly via email, they were really helpful and solved the problem, this is the email they sent me:
"Thank you for contacting 2Wire Customer Support. The following is intended to answer your inquiry:

In order to properly diagnose this issue, I was hoping you could provide me with some information. How many computers do you have connected to the HomePortal? How are they connected (Ethernet, USB, Wireless or HPNA)? Who is your broadband service provider? If your service provider is SBC?

Second, make sure that all devices that connect to a phone jack in your house that are on the same phone number as the DSL line have filters on them and are plugged into the phone side of the DSL filter. If the phone cord that connects the HomePortal to the wall is not plugged directly into the wall (plugged into a filter, surge protector, fax machine, etc), plug it directly into the wall. Also, check the phone cord and verify that it is no longer than 12 feet. If it is longer than 12 feet long, switch it out with a shorter phone cord and see if the problem replicates.

Third, I need you to access your HomePortal's Management and Diagnostic Console (MDC). You can do this by going to one of the following web addresses while you actually have an Internet connection:

http://home/mangement
http://homeportal/management
http://gateway.2wire.net/management

Once in the MDC, I need you to reply with your serial number and current software version, which can be located under the "System" section on the main page. Next, click on the "Statistics" link on the left side under Broadband Link. I want you to copy and paste the entire ATM and DSL sections into your reply. Also, copy and paste the entire ATM and DSL sections from the "Detailed Statistics" section under Broadband Link into your reply.

Once the above information has been supplied I will have a more accurate idea as to what could be causing your loss of connectivity.


If this response has not answered your question or resolved your issue you may visit our support Website at http://support.2wire.com or reply to this email."

After i sent everything they asked me for, i got an e-mail saying that there was an update available for me trough my portal configuration system ( the UPGRADE THE SYSTEM "view available updates" section)

, and the problem was solved, this was about two years ago, but believe they can still help

Mar 07, 2009 | 2wire HomePortal® 1800HW Router...

2 Answers

Connecting 2wire router with desktop pc and laptop


hi! try to check the settings on your 2wire modem, you can do this by going to gateway.2wire.net, run the system setup wizard, when you get to the ppp authentication page, check the username & password on it, it should be the one that you setup for your ISP account. as for the wireless on the desktop, it depends on the brand of the wireless adapter, be sure you have installed the drivers for this adapter. you may need to go to the client utility manager or the wireless adapter shortcut/icon on your computer screen then configure it to "see" the 2wire network. make sure wireless encryption is turned on in the 2wire modem's MDC, you can do this by going to homeportal/management, or go to gateway.2wire.net/mdc.

Apr 11, 2008 | 2wire (1000-400108-001) Router

1 Answer

Limited or no connectivity


make sure wireless switch on laptop is on. since you are using XP, type services.msc on the run box, on the services local page go to wireless zero configuration, check if it has started automatically. then go to your wireless area connection, r. click then view available wireless networks. you shall see your 2wire network as 2wirexxx, where xxx stands for the last 3 nos. of your modem's serial no. connect to that network, it will ask you to enter the wireless key or passphrase. now type in the default wep key, that is the 10-digit nos. at the bottom of your 2wire modem right below the sn 7 it is enclosed in brackets. if you still has limited or no connectivity, check the modem if it is set to use default wep-open encryption. it is done by going to homeportal/management, type your system password, it will lead you to the management & diagnostic console page (mdc), click on wireless under local network. pls check if wep encryption is set to open and it is selected to use default encryption. you can also change the wireless channels & power settings, then click on submit. now try to connect.
Note: you can do the mdc on the desktop.

Apr 08, 2008 | 2wire HomePortal 1800HG Router...

2 Answers

Problems setting up 2 wire router


ok, if you can log into the router at all, you should be able to go to home network, and halfway down will be the wireless configuration.

assuming it's set to default wireless security, there should be a network key writtten on a sticker on the bottom of the router:  You'll need to enter that code in windows vista before it will allow you to connect wirelessly.

Mar 25, 2008 | 2wire 2700HG-B Router (2700HGB)

2 Answers

Can a 1800HG gateway in my garage/workshop link *wirelessly* to my 2wire 2700 HG-B wifi AP internet in the house?


try going onto http://192.168.1.254/xslt?PAGE=J30&THISPAGE=J29&NEXTPAGE=J30 on the computer connected to the 1800hg and set the router onto bridge mode (deselect enable routing). You might be able to set the two routers to connect then from here: http://192.168.1.254/xslt?PAGE=J09&THISPAGE=J30&NEXTPAGE=J09 or somewhere else in the MDC, not sure if it will work as I haven't tried it, but I hope it helps.

Feb 19, 2008 | 2wire 1800HG Router (RG1800HG00)

1 Answer

Slo connection to some sites


Log into the router's management console page at page at http://192.168.1.254/mdc

On the left side under "Advanced", click on "Configure Services"

Set the "Force Upstream MTU" value to 1396 then hit Submit. Reboot the modem/router.

Nov 28, 2007 | 2wire 2700HG-B Router (2700HGB)

5 Answers

2wire 2700HG - B


Log on to the routers interface and look for MTU size. Once you get there, reduce it to 1492. This will help.

- Ranjit
ranjit@supportminds.com

Nov 02, 2007 | 2wire 2700HG-B Router (2700HGB)

1 Answer

Slow speeds compared to speedtouch 330 usb modem


How do you connect to the 2wire 2700HG? Wireless or ethernet? In any case I suggest to access the mdc (management and diagnostic console) of your 2wire and check the DSL Diagnostics under the Troubleshooting Category. Check the attenuation rate of your 2wire there so you can see if external problems are affecting the 2wire. The 2wire is also a modem\router and eventough it rarely affects the speed of your connection, the 2wire Firewall might also affect the speed of your cx. Another thing to check are the electrical interference on your 2wire. EMI (Electro Magnetic Interference) do affect the 2wire router greatly. I mean it LITERALLY. A great Interference can cut your signal strength from full bars to 1 bar even tough your just 10 feet away from the router. You can also check the Broadband Status on the Network at a Glance Page to check if the speed are jumping in and out. And also try to contact your Internet Service Provider or the 2wire direct technical support (1-877-3478680) for further assistance. God Bless!

Sep 16, 2007 | 2wire 2700HG-B Router (2700HGB)

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