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Gaggia syncrony compact coffee machine

Water leaking from uderneath machine, how can it be fixed?

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  • jdr1962 Nov 03, 2008


    A tailored version of my complaints to Gaggia for this horribly temperemental and un-reccommendable machine - 

    This photo shows some sort of repair on a melted wire which seems to  have melted again.
    Water also leaks from the bottom.
    There was nothing wrong with the seal. I have replaced it anyway.

    We don't feel it is reasonable to have a machine that is 14 months old, that has been back to Gaggia twice, the second time costing £70 for a de-scale, go wrong yet again - it seems on two accounts.
    It is now back for a third time.

    Between two de-scales we made perhaps 5 or 10 cups of coffee at the most. We were away for 2 months in the summer. How can that be? It does not seem reasonable.

    I would like to know what the insulating tape is doing inside this machine and why it has melted, a potentially dangerous situation. Also when was this done? If this was the last "de-scale" then why did we pay £70? But as we hardly used this machine between May and September, I would think this was done the first time it came in to you - still well within warrantee in May 08.
    Was this the cause of the second break-down also?


    I should also mention that this machine has tripped out (fused RCD / RCCB) the whole house / floor circuit 4 times since it came back  from the second de-scale. We probably didn't use it enough after the first descale to find out the problem.






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It is very hard to say where the leak is coming from. If you can open the case of the machine a physically notice where the water is leaking from then we can tell you if you can repair it yourself or if you will have to find a service center.

Authorized Gaggia Repair Center
Cerini Coffee Services
New York, USA
www.cerinicoffee.com

Posted on Sep 12, 2008

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