Agitator the upper agitator does not agitate but, the bottom does

usually the dogs in the upper agitator go bad. your agitator is two pieces. grab the lower agitator and turn the upper agitator. if you can turn it, the upper, back and forth. the dog cams are bad. very common problem. if they are stripped, clothes will not agitate in wash or rinse. plus machine can go out of balance easy. usually caused by normal wear and tear but is also a sacrificial piece in the even of an overload. common tools repair. good luck.
Kihm Skillicorn

Hello,

Their is 1 of 2 things wrong causing it to not agitate..does it also not spin or just the upper portion of the agitator doesnt turn while the bottom does??

these tips i wrote will cover the 2 different things that are causing it not to agaitate depending on if it also spins or not

JUST BOTTOM OF AGITATOR TURNS BUT NOT THE UPPER BARREL.. http://www.fixya.com/support/r10294924-top_part_agatator_isnt_turning_top_load


DOES NOT AGITATE OR SPIN http://www.fixya.com/support/r10293994-whirlpool_made_washer_not_agatating



GENE

replace the dog ears in the upper part of the agitator not expensive and not hard to do ,,,, pop the cap off the upper agitator remove the 7/16 bolt and lift off the upper part and replace the plastic dog ears and reinstall!

you have to remove the cover inside the upper agitator first, then you will see a plastic cover inside the top. it has 2 raised handle type tabs to pull on, then remove the cover and under it you will find a 7/16 bolt to remove and that will allow you to pull the tophalf of the agitator and change the agitate" dogs "

Had same problem with my washer. Check to see if there are little plastic tags holding top/bottom of agitator. after replacing dogs just ensure that you realign with tags so they do not break off.

Hi, Remove the cap on the agitator and locate the 7/16" bolt. Remove the bolt and the agitator will lift out. Seperate the agitator and replace the dog kit inside the upper half of the agitator.
Please let me know if this helps you or if I can assist you further.

Thanks
Vic

Hello Friend, Your problem is easily solved. You need to replace the agitator dogs. To replace all you have to do is pop the top cover off of agitator and remove bolt. Pull up on agitator and remove from washer. Next remove upper agitator from lower agitator. Inside the upper agitator top piece you will see a mechanism that has 4 little ratcheting teeth, these are called agitator dogs. Just replace them with new ones and re-install agitator. This should solve your problem. Happy to help, Tim.

Just fixed mine. You will need an agitator repair kit. It comes with cover seal, bolt seal ratchet pieces and thrust plate for the bottom of upper agitator. Remove fabric cup and cover underneath. Remove bolt and upper agitator. Simple fix. New parts have instructions to repair. Get the correct model number and buy it from an appliance parts place. Around $20.00 retail.

Two-Piece Agitator: Bottom Works, Top Does Not - Whirlpool brands

Some Whirlpool brands washing machines employ a two piece agitator. The bottom is call the agitator and the top is usually referred to a 'Mover'. A multi-piece cam and bearing assembly connects the two and allows the top portion to index.

If the bearing or cams become stripped or damaged, the mover will often not work. Fortunately, Whirlpool produces a cost effective agitator repair kit that replaces all of the critical components in this cam assembly. There are three different repair kits. They differ in the height of the cam.


Agitator Removal Instructions:


Remove Dispenser or Cap:
Some models of washing machines utilize a fabric softener dispenser that resides on top of the agitator. This dispenser simply snaps onto the top of the agitator. Other styles utilize a decorative cap. To remove the dispenser, simply grab it and firmly pull up. To remove the agitator cap, insert a small flat-head screw driver into the seam between the agitator cap and the upper agitator (mover). Use a twisting or prying action to pop the cap off of the agitator.

Remove Internal Debris Cap:
Inside the agitator you will see a cap with a raised handle, much like that of your automobile. Simply reach into the agitator and twist the cap while pulling up. This will remove the cap and its o-ring.

Remove Agitator Stud:
When looking into the agitator assembly, you will notice a single nut in the center of the agitator. Use a socket kit or nut driver to remove this bolt (agitator stud).

Remove the Upper Agitator (Mover):
With the bolt removed you should be able to remove the upper half of the agitator (mover) by simply pulling up. Sometimes pulling up will actually remove the whole agitator assembly. If this happens, place the Lower Agitator on the floor and stand on the flat lip. Then Pull up to separate the Upper Agitator (mover) from the Lower Agitator.

Remove the Cam and Clutch Dogs:
When you remove the upper agitator (mover) it contains the cam and clutch dogs. Tun the assembly upside down. The cam and dogs should then come out.

-- Stop Here if Replacing Cam Kit --

Remove O-ring:
The lower agitator remains on the transmission shaft. On the top of the agitator, there is an o-ring. Remove this o-ring.

Pull the Lower Agitator:
All that remains is the lower agitator. This can be removed by simply pulling straight up on the agitator.


Agitator Installation Instructions:

Set Lower Agitator:
Slide the lower agitator onto the transmission shaft. Rotate the lower agitator until the splines in the shaft match those in the agitator. Once aligned press the agitator down. Install the o-ring into the top of the lower agitator.

-- Start Here if Replacing Cam Kit --

Assemble Cam and Dogs:
Turn the cam upside down. Place the small round ear of the dog into the corresponding slot on the cam. Repeat this for each of the four cams.

Install Cam and Dogs into Upper Agitator:
Invert the Upper Agitator (mover) and slide the cam/dog assembly inside. The cam should be pushed into the mover until it shoulders. Then rotate the whole assembly upright.

Install the Upper Agitator (Mover) on the Lower Agitator:
The lower agitator has two tabs that stick up that are 180 degrees apart. These tabs fit into two slots on the bottom of the cam. Align the matching tabs and slots and place the Upper Agitator (mover) and cam assembly onto the lower agitator. Push down until the cam snaps onto the Lower Agitator. If the dogs fall out during this step it is necessary to return to the 'Assemble Cam and Dogs' section above and start over.

Install the Agitator Stud:
Place the bolt (agitator stud) into the hole in the bottom center of the cam. Use a socket kit or nut driver to tighten the bolt .

Install Internal Debris Cap:
Install the o-ring into the groove on the OD of the debris cap. With the o-ring in place, push the cap into the Upper Agitator (mover). It is important that the cap is pushed past the ports in the Upper Agitator (mover) so that the wash water can enter and exit as designed.

Install the Dispenser or Cap:
The final step is to replace the top cap. Both the cap and the dispenser simply snap into place. Just make sure they are installed as far down a they will go and are firmly in place.

This washer has a set of cheap plastic dogs that grab the inside wall of the upper agitator to move the clothes downward and help them get a better cleaning. The older style These dogs will wear out. To test whether or not these are bad just grab the agitator while in wash mode. The dogs should advance the top portion easily. If not then they are worn out. To replace them you must remove the agitator and sit it on the floor. Hold the base down with your feet and yank the top upwards. After seperating the 2 pieces you simply install the new dogs and line up the bottom with the top being careful not to break the little tabs on the bottom agitator that hold the top in place. The newer style you simply pop the cover of the agitator and use a 3/4 drive extention to unscrew the upper agitator. replace the dogs and put the top back on. Nothing could be easier.

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61