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Danby dishwasher E3 error


I just bought a brand new Danby DDW497W dishwasher. This is only the second time I have used the dishwasher, and it shut off in mid cycle after about 20 minutes with the message E3 flashing on the digital display.

I have no idea what is going wrong! Any advice?

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  • Anonymous Sep 20, 2008

    i have the same problem and this is BS. what is E3?

  • Anonymous Oct 18, 2008

    Same problem, E3 does not flash.

  • colewiebe Dec 21, 2008

    I'm having the same problem on my Danby DDW497W. The hoses are perfectly straight with no kinks. The dishwasher fills with water, runs for about 15 minutes, drains lots of hot sudsy water after the first part of the cycle, then mysteriously begins to beep and displays a flashing E3 message.

  • colewiebe Dec 21, 2008

    I have a Danby DDW497W with the same problem. The dishwasher fills and begins to wash the dishes. There's plenty of water splashing around in the dishwasher. In about 15 minutes it begins to beep, drains all the hot sudsy water and shuts down. A flashing E3 message displays. It was suggested that the hoses were kinked but they're straight and water is flowing well in both directions. Every dozen or so loads the P2 progam executes without a hitch. The dishwasher's only about 3 months old.

  • timbles1_ Jan 29, 2009

    I have the same problem, and E3 does not flash. There seems to be nothing in the documentation regarding error codes.

  • Anonymous Mar 17, 2009

    Even if you didn't let the water run hot before you started, the water would be cold in the pipe for the second cycle. Remember, the entire cycle takes two hours. My DDW497W has been in the shop for 10 weeks (yes 10 weeks) and all they can say is it will be another 3-4 weeks. BS.


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Same issue here so I just got off the phone with Danby. They said the E3 means the water is not hot enough when it goes into the machine. Now I dont know your guys situation but I let the water run hot until I cant touch it anymore, then I turn on the machine and plug it in. So it sounds like the heating mechanism is not working properly and does not heat the water to the appropriate temp to continue with the cycle. I will say that their support was really friendly and she informed me that since it was purchased less than a year ago it would be covered under the warranty. She gave me the number of a local repair shop. Lets just hope they dont tell me nothing is wrong with it because my water temp is fine. I will let ya guys know. Here is the number for Danby that I called. General office: 419-425-5052. Good Luck!

Posted on Feb 13, 2009

  • jonosb Jun 26, 2011

    Thank you for contacting Danby products Ltd.

    When Did you purchase the unit ? we can refer you to a servicer in your area, we would need your address to do so.

    The E3 Error Code could be either of the following:

    problem solution

    Error 3 Voltage is too low Minimum voltage of 198 V
    Damaged/ defective thermostat Replace the thermostat
    Damaged or defective wiring Repair the wiring
    NTC thermistor damaged/out of position Replace or readjust the thermistor
    Damaged/ defective heating element Replace the heating element
    Defective electric control Replace the electric control

    Should you have any further questions please do not hesitate to contact us again by replying to this email or by telephone at 1-800-263-2629 to speak with a member of our Customer Service team.


    Consumer Service Department
    Danby Products Ltd.

  • grant burgess Nov 07, 2011

    take the lid off and check the wires and the fuse going to the heating element it will be on the left side bottom under the tub... mine was burned off and the fuse was blown i wired it with DECENT wire and no pmore problems


The hose is kinked.

Posted on Oct 17, 2008

  • jonosb Jun 26, 2011

    We had to unplug and turn our dishwasher about to find the Serial Number. When we righted it and plugged it in, it worked again.

    Any other electronic device we would have rebooted. Maybe that's all it needed. Try it, find out.


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1 Answer

My danby countertop dishwasher ddw497w turns on, drains the water in the tub, refills and right before it usually fires up. click and nothing. just sits there with no fault code. any ideas before i sm

Hey Derrick,

According to the manual:

The most likely cause is the appliance not being leveled properly. Apart from that, I have found no useful information.

If you have a smart phone, try using one of the various, 'Surface Level' apps which will allow you to set your phone on the top of the appliance and then adjust the level until the bubble is centered in the crosshairs.

Hope this helps.

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Jun 25, 2014 | Danby DDW497W 22 in. Countertop Dishwasher

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What does an E3 code mean?


what this mean is an indication of a problem detected b the sensor

Some models of washers come with a digital readout display that informs the operator of the unit's function and any errors.

Error codes indicate that a problem has occurred and should be addressed. Different models of washers may vary in their fault displays.

Some washer models use flashing lights at the unit's start, door lock, wash, rinse, final spin and control indicators to display error codes.


Oct 23, 2010 | Danby DDW497W 22 in. Countertop Dishwasher

1 Answer

Is there a quick fix to a flashing e3 on a Danby DDW497W?

Refer the user manual for your dishwasher. Error codes are given on page 7.

e3 means the heater is not working or the thermostat (which checks the water temperature) is faulty.
Not sure there is any quick fix other than to replace. If the heater is showing some reading on an ohm meter then it is likely the thermostat is faulty. In any case it will be easier and cheaper to replace the thermostat first.

You will need to call Danby service closest to you for advise on getting the parts or servicing it.
Please rate this solution to help fixya serve you better in future.

Oct 06, 2010 | Dishwashers

1 Answer

DDW396W how to take it apart manual Imy dishwasher will not drain, and I dont know where to start on taking it apart.

Hi and welcome to FixYa, I am Kelly.

Since this a brand new unit you should be in direct contact with the manufacturer here:

If you are unable to effect repairs yourself.

Please call our CUSTOMER HELP LINE

"1 800 26 DANBY"
and ask for assistance.

What I wil ask you to do is look for any tape or packing material in the bottom of the unit. If there is any tape on the float or flood sensors it will give you an error.

I note that there is no mention of P2 errors in the user's manual here:

Thanks for choosing FixYa,

Jun 27, 2010 | Danby DDW497W 22 in. Countertop Dishwasher

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