Question about HP LaserJet 3050 All-In-One Printer

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Scan error cannot connect

Scanner was working fine and now all of a sudden it says scanning error cannot connect when I try and scan.

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  • Anonymous Aug 07, 2008

    I also have lost my drivers. I can print but it won't connect to my pc.for scanning.

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Is there is a **** in the scan head or possibly a humming noise each time you try to scan that then stops? If so, most likely the gear assembly that moves scanner across the glass surface is damaged.

If there is no recognition at all then it may be related to the software. Try to uninstall, move the device to a difference USB port, reinstall, and reattach the device. Then be careful when plugging and unplugging the device, changing the USB will sometimes corrupt the device profile.

Posted on Aug 01, 2008

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Posted on Jan 02, 2017

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As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

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