Question about MP3 & Digital Media Players

1 Answer

Zen touch stuck in recovery mode and with no firmware the firmware update states that the player is not connecte

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • MP3 & Digita... Master
  • 27,725 Answers

Step 1:
The Zen V Plus is an MP3 player that can play music and videos; you can also view pictures and listen to FM radio. Often, MP3 devices require upgrades. Firmware upgrades to the Zen V Plus fix bugs and sometimes upgrade the user interface, which can enhance your user experience and correct problems. You can upgrade your Creative Zen V Plus to version 1.32.01 through the Creative website.

Open your web browser and navigate the Zen V Plus support page (See Below). Click here > h Click "Download" under "Firmware" and choose to "Save" it to your computer. Connect your Zen to the computer using the Zen USB cable. Double-click the file that was downloaded to your computer to start the installation process. Agree to the terms and wait for the files to be transferred and installed onto your Zen.
http://support.creative.com/downloads/welcome.aspx?nDriverType=4 - type_4

Posted on Feb 09, 2013

6 Suggested Answers

  • 19 Answers

SOURCE: Creative Zen Touch firmware problem

Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Posted on Mar 24, 2008

SOURCE: Creative Zen Touch stuck in "recovery mode"

maybe you can find help through this tool: http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Posted on Apr 26, 2008

  • 1 Answer

SOURCE: firmware error on creative zen

Check your LAN settings by going to Internet Options, select "connections" then LAN settings, then check the box that says "automatically detect settings". Click okay, and that should fix your problem. You have that have those options enabled to let some common programs detect your internet connectivity.

waseem E-mail- joy_munna11@yahoo.co.in

Posted on Jun 23, 2008

TheGadgetDr
  • 65 Answers

SOURCE: Creative Zen Touch stuck in "recovery mode"

Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Posted on Aug 20, 2008

  • 1 Answer

SOURCE: Creative Zen Touch firmware problem

I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;

1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737

Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
unique folder.
http://support.creative.com/welcome.aspx
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.

Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
additional information.

4. Re-install the Zen Driver and reboot the PC and then connect the
player.
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.

Good luck

Posted on Oct 19, 2008

  • 1 Answer

SOURCE: creative zen micro stuck in recovery mode

To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Posted on Jan 14, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Creative zen micro stuck in recovery mode


To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Dec 28, 2008 | Creative Labs Zen Touch MP3 Player

8 Answers

Stuck in recovery mode, firmware problem


i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Creative zen touch firmware help


http://serviceman.site88.net/index_files/MP3Players.htm

Jul 07, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative ZEN MICRO


OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

Mar 31, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

At wit's end with Zen Touch


have you done a clean ? if that doesnt work you will have to format.

Mar 14, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Firmware error on creative zen


Check your LAN settings by going to Internet Options, select "connections" then LAN settings, then check the box that says "automatically detect settings". Click okay, and that should fix your problem. You have that have those options enabled to let some common programs detect your internet connectivity.

waseem E-mail- joy_munna11@yahoo.co.in

Dec 31, 2007 | Creative Labs Zen Touch MP3 Player

Not finding what you are looking for?
MP3 & Digital Media Players Logo

Related Topics:

120 people viewed this question

Ask a Question

Usually answered in minutes!

Top MP3 & Digital Media Players Experts

kakima

Level 3 Expert

96333 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Gyula Lacz

Level 3 Expert

482 Answers

Are you a MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...