a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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f you are experiencing issues when using a Universal Media Disc (UMD™) on the PSP system, try these troubleshooting options:
Issues with PlayStation®Store contentClick here for help with content purchased from the PlayStation Store.
Restore Default Settings Restore Default settings will default the PSP system to its original settings. A setting change may be the reason the PSP system is having difficulties. Click here to learn how to restore default settings on the PSPgo / PSP system.
Confirm UMD is properly inserted
Make sure the UMD is properly inserted with the label facing the back of the PSP system. Try removing the UMD and reinserting it. Please note, it is normal for the PSP system to make noises while it is reading from a UMD.
For PSP-1001, slide the latch to open the UMD door. For the PSP-2001 and PSP-3001, simply lift the door open.
Try playing the UMD on a different PSP system If possible, try playing the UMD on a different PSP system. If the disc still does not function properly, it might need to be replaced. If the disc does function properly, the PSP system may need service, see PSP Service for details.
Try playing a different UMD on the PSP system If possible, try playing a different UMD on the PSP system. If another UMD plays, the original UMD may be the problem. If none of the UMD's play, the problem may be isolated to the PSP system.
Check for moisture Do not let the PSP system or any PSP® accessories come in contact with liquid. Also check for moisture condensation in the PSP system. If moisture condensation occurs, remove the disc from the PSP and do not use the PSP until the condensation has evaporated, which can take an hour or two. In general, if any part of the PSP gets wet, discontinue use until it is completely dry.
Check the regional code Check the regional code on the UMD™ Video. The only regional codes that the North American PSP® is tested to work properly with are "ALL" and "1. "
Tried these steps and still need help?
If you have tried the troubleshooting information above, but continue to experience problems, please contact our Consumer Services department to have your PSP system serviced.
can you confirm that other games will load if yes could be the game umd look in the light see if the cd part of the umd has any marks dust fingerprints ect if your other games wont load either it could be the laser inside the psp if that is the case email me and ill point you in the right direction but if the psp still has warenty take it back to ware you bought it email@example.com
the umd drive is approaching its end of the life. you might need to buy http://www.consolezombie.com/store/slim-replacement-drive-laser-assembly-p-34.html and replace your umd drive. This is what i just did to my psp-2001.
PS: The above link is only for PSP-200x (slim version of PSP)
Hi! I incounter this problem as well even without UMD its still loading and even I disable auto-start UMD still same so I tried reflashing the software but still same problem so I discover the solution before you turn-on your PSP try to open your UMD cover you'll see it will load faster then close again the cover once you see the battery and clock icon... The problem that causing this is the switch inside the UMD possible its stock-up or spoiled already!
If your PSP isn't reading
games and/or movies and the problem isn't that your trying to play
dirty, bent, or damaged UMD discs there are a number of other reasons
your PSP is not reading disks correctly = - Your UMD motor may be malfunctioning.
- Your laser may have worn down from use over time.
- Your UMD drive tray may be bent.
- There may be a foreign object in your UMD drive
* disks fail to load
* extremely slow loading
* strange whirring noise when trying to read disks
For whatever reason your PSP has stopped reading games and/or movies we
will get your PSP back to you and playing like like new fast! Our price
includes labor, parts, and return shipping via priority mail.
Visit PSP UMD Drive REPAIR if you are interested in an affordable and reliable PSP repair service. We have been serving the whole United States for more than 2 years!
Check the UMD for any kind of foriegn obstruction. You can use a pencil with an eraser to psin the UMD manually. Do this to check to be sure the UMD is not scrubbing or sticking inside its case. Try a different UMD to see if its the UMD or the UMD drive inside your PSP.
If you find it is the PSP. Services listed with Fixya can repair your PSP. Click on "REpair Directory" at the bottom of this screen. In the next screen, Click on "Video Game Consoles". Pick a good PSP repair service.