It is not a major job. I've replaced a few now, though I haven't found a good source for screens other than dead receivers on ebay. Work in a clean place. Take the screws off of the back, including the ones under the battery cover. Locate the ribbon that connects the screen to the circuit board. Use the tip of the screwdriver to gently slide the plastic locking bar over, and then the ribbon will easily slide out. If the ribbon doesn't readily come out, you probably didn't get the bar correct. You may have to pull gently to pop the old screen off. Put the replacement ribbon in and slide the locking bar back over, then put it all back together. Be careful and make sure that the gasket is properly seated before you tighten the screws.
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A replacement screen will cost between $35 and $55 depending on the website your purchase this from. The job consists disassembling the case (removing the screws). Once the case is off, you unsecure the screen's screws and unclip the ribbon which supplies data to the screen. Without technical skills, it may be beneficial to contact someone who has the technical skills to install this screen. I would highly recommend purchasing your own screen (to save money) and locate someone to install. Here is a YouTube video on disassembling a different model Sony.
I also cracked my Canon Powershot A630 lcd screen by dropping the camera. I saw a suggestion to buy a new replacement lens and either have it professionally replaced or try it myself. I ended up doing the replacement myself following instructions I found online. Now it works. Total cost US $63.
I would not recommend trying the replacement yourself, however. There are a few very delicate plastic parts in there which I ended up damaging. Luckily the camera and lcd screen are working great now. But it is probably worth having a professional camera repair shop do the whole job or insert the screen you've purchased. Good luck!
You can't repair cracked LCD screens, they can only be replaced. Unfortunately LCD screens cost more than the TV is worth. If you do happen to find a replacement screen, it's a pretty simple job (just a bunch of screws you have to remember where they go.) You can email me firstname.lastname@example.org if you need more detailed instructions.
Even though your sister has lost the receipt, many stores have the ability to look up purchases at the store provided she used a credit card. You can not do this over the phone. You will need to have your sister go to the store and ask them to look up her purchase with her credit card. If it is a recent purchase and still within the product warranty you may be able to get a replacement.